Incident management software
for event response and recovery

Incident Management from every angle

Incident Management from every angle

Resolver’s incident management software is an end-to-end, total solution for responding to, reporting on, and investigating incidents. It’s an invaluable knowledge base that will help you understand what’s happening and why, so that you can manage resources, minimize impact, and prevent incidents.

From healthcare to manufacturing — from a single site to a multinational — and from corporate security to brand protection, Resolver is a proven incident management solution.

Improve your incident and activity data collection

Improve your incident and activity data collection

Document the record of events, including who, what, when and where. Complement these incident basics by adding documents, photos, videos, associated losses, responses, outcomes, involvements, and corrective actions. Events that are more routine but still need to be tracked (patrols, security escorts, alarm responses, etc.) can be documented using the built-in activity log. Occasional or remote users can log incidents or activities through a web portal.

Strengthen your event response management

Strengthen your event response management

Identify events and manage a response effectively by bringing event identification, response management, and officer and dispatcher communication into one application. Connect your dispatchers directly to their officers with Resolver’s Officer Mobile application and enable them to share dispatch details, locations, and procedures with speed and clarity. With video, access control, and mass notification connections, dispatchers can monitor for alerts and manage response resources. Connect to a variety of systems including Tyco, Avigilon, Lenel, and Code Blue.

Enhance your case and investigation management

Enhance your case and investigation management

Manage cases and enable your investigators work faster and more effectively. Investigators can securely consolidate related incident and investigation data into case records for comprehensive tracking, analysis and reporting. Using the software’s dynamic link analysis, investigators can quickly connect disparate data into a unified intelligence picture. Managers can assign investigators to a case, monitor their progress, and inform them of a new assignment with automatically-generated email notifications.

Advance your reporting and analysis capabilities

Advance your reporting and analysis capabilities

Intelligently report on and analyze your incident data. Get the answers you need on the spot, identify opportunities to strengthen the protection of your organization, and report incident risk and magnitude in a quantitative way to management without a background in data analytics. Reports can be automated to run on set dates, relieving you from manual report building, allowing you to spend more time reviewing reports for opportunities to reduce the risk that your organization is exposed to.

http://www.resolver.com/wp-content/uploads/2016/08/delta-logo.png

We help Delta Air Lines make better decisions about their security operations to be more proactive in their approach to incident reduction.

http://www.resolver.com/wp-content/uploads/2016/08/new-microsoft-2012-logo-vector.png

We help Microsoft Global Security mitigate incident occurence by discovering trends in incident data from more than 700 sites around the world.

http://www.resolver.com/wp-content/uploads/2016/08/raytheon-logo-vector.png

We help Ratheon detect threat trends so they can implement counter measures to prevent incidents.

Choose Your Edition

Reporting & Analysis

Capture activity and incident details

Attach photos, videos, documents

Email activity and incident information

Trending and analysis tools

Escalate activities to incidents

Track losses and financial impact

Report indicents in a Web Portal

View metrics with a configurable Dashboard

Google-like search

Visualize information on a map

iOS App

System Configuration

Out of the box workflows

Customized workflows

Open API

Investigation & Case Management

Document investigation summaries and interviews

Build cases by relating incidents and investigations

Manage officers and organizations

Analyze relationships through Visual Analysis tool

Log tasks and expense information

Command Center

Drag and drop dispatching

Event and incident mapping

Create standard operating procedures

Deploy Officer Mobile app

GPS officer mapping

Out of the box video surveillance or access control system connections

Custom video and access control integration

Custom mass notification integration

Essentials

From $55/month
per user***

 

checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark*
checkmark

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Professional


 

checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark *
checkmark

 

checkmark
checkmark
checkmark
checkmark
checkmark

 

checkmark
checkmark
checkmark
checkmark
checkmark **

 

 

 

Enterprise


 

checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark
checkmark*
checkmark*

 

checkmark
checkmark
checkmark
checkmark
checkmark

 

checkmark
checkmark
checkmark
checkmark
checkmark **
checkmark
checkmark *
checkmark *

Essentials

Reporting & Analysis

Capture activity and incident details

 

Attach photos, videos, documents

 

Email activity and incident information

 

Trending and analysis tools

 

Escalate activities to incidents

 

Track losses and financial impact

 

Report indicents in a Web Portal

 

View metrics with a configurable Dashboard

 

Google-like search

 

Visualize information on a map

 

iOS App

 

System Configuration

 

Out of the box workflows

 

Customized workflows

  *

Open API

 
Investigation & Case Management

Document investigation summaries and interviews

 

Build cases by relating incidents and investigations

 

Manage officers and organizations

 

Analyze relationships through Visual Analysis tool

 

Log tasks and expense information

 
Command Center

Drag and drop dispatching

 

Event and incident mapping

 

Create standard operating procedures

 

Deploy Officer Mobile app

 

GPS officer mapping

 

Out of the box video surveillance or access control system connections

 

Custom video and access control integration

 

Custom mass notification integration

 

Professional

Reporting & Analysis

Capture activity and incident details

 

Attach photos, videos, documents

 

Email activity and incident information

 

Trending and analysis tools

 

Escalate activities to incidents

 

Track losses and financial impact

 

Report indicents in a Web Portal

 

View metrics with a configurable Dashboard

 

Google-like search

 

Visualize information on a map

 

iOS App

 

System Configuration

 

Out of the box workflows

 

Customized workflows

  *

Open API

 
Investigation & Case Management

Document investigation summaries and interviews

 

Build cases by relating incidents and investigations

 

Manage officers and organizations

 

Analyze relationships through Visual Analysis tool

 

Log tasks and expense information

 
Command Center

Drag and drop dispatching

 

Event and incident mapping

 

Create standard operating procedures

 

Deploy Officer Mobile app

 

GPS officer mapping

  **

Out of the box video surveillance or access control system connections

 

Custom video and access control integration

 

Custom mass notification integration

 

Enterprise

Reporting & Analysis

Capture activity and incident details

 

Attach photos, videos, documents

 

Email activity and incident information

 

Trending and analysis tools

 

Escalate activities to incidents

 

Track losses and financial impact

 

Report indicents in a Web Portal

 

View metrics with a configurable Dashboard

 

Google-like search

 

Visualize information on a map

 

iOS App

 

System Configuration

 

Out of the box workflows

 

Customized workflows

  *

Open API

  *
Investigation & Case Management

Document investigation summaries and interviews

 

Build cases by relating incidents and investigations

 

Manage officers and organizations

 

Analyze relationships through Visual Analysis tool

 

Log tasks and expense information

 
Command Center

Drag and drop dispatching

 

Event and incident mapping

 

Create standard operating procedures

 

Deploy Officer Mobile app

 

GPS officer mapping

  **

Out of the box video surveillance or access control system connections

 

Custom video and access control integration

  *

Custom mass notification integration

  *

* Available for an additional cost
** GPS mapping requires the Officer Mobile app
** Minimum 7 users. First year training fees will apply

Connect your existing security systems

Resolver saves you time and centralizes your incident data by connecting your existing access control, video management, and mass notification systems directly to our incident management software.

Avigilon Trusted Security Solutions Guardly MIR3 Intelligent Notification

View full list of connectors

Download Additional Information