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Welcome to Resolver’s Command Center software, the intuitive security operations software to help you identify incidents, manage response resources and procedures, document events, and identify opportunities to make your organization safer.
Resolver’s Command Center software connects directly to your existing access control and video surveillance systems. When an alarm occurs, event data is pushed directly into Perspective so you can respond without switching applications. Alarm event data is also automatically attached to the corresponding incident report for a more accurate record of what happened.
Connect your dispatchers directly to their officers with the Resolver Officer Mobile application. Enable your dispatchers to message, share tasks details, and track officer locations in real-time. Officer Mobile provides your officers with tools to respond to critical events faster, follow procedure with ease, and document incidents directly on their mobile device.
Do you know what events are happening and who’s responding? With Resolver Dispatch you will always have a clear and detailed picture of your security operations team so that you can answer this question with confidence.
This is your primary Dispatch panel. Create custom templates that automatically populate a new dispatch with your organizations requirements and procedures. With templates you will ensure your dispatchers respond quicker and follow procedure correctly.
Pre-schedule routine dispatches so that you can be confident that planned patrols are always completed and documented on-time.
Once a dispatch is initiated the corresponding standard operating procedures populate automatically, ensuring that your team responds according to procedure with ease.
Maps allow you to visualize where incidents are occurring and where your officers are located, enabling quicker response and greater visibility during critical events.
View dispatch and tasks details at a specific location at any point in time, enabling greater situational awareness of at all of your locations.
Once incidents have been identified, responded to, and documented you need to be able to spot trends to mitigate future occurrence and impact. Resolver’s best-in-class analytics provides you the power you need to identify patterns in your data so that you can take action.
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We're here to answer any questions you might have.
Dispatch is one app within Command Center. CC is the set of software products that Resolver provides to work in operation centers. Command Center is made up of 5 product sets depicted in the image below:
CC is used in Security Operation Centers and Operational Control Centers. Its primary function is to identify events that require an operator’s attention then to assist the operator through the response process. Command Center connects people, systems and data together to ensure any event, whether minor or major, is handled properly and efficiently.
Nope. While we connect to systems such as access control and video management and watch for events like PSIM systems, what separates us from a PSIM tool is that the primary interface is Dispatch. Connecting systems, people and data allows to create a much more efficient flow from call intake, through resource response to the end point post incident record. We call this optimized dispatch. In addition, because our end point is records management for activity tracking, incident and investigation management along with powerful analytical tools, this creates an end to end incident management approach.
Identify, respond, and be aware. Whether it’s on a campus or in an airport or hospital, Resolver Command Center will cover your preparedness and execution.
This suite of products sits in the nerve center of an organization. When a critical event happens, Command Center ensures the operator knows what is happening, where it is happening, what to do, who to notify providing complete situational understanding of the event and the resources responding to it.
At the completion of the event, all details are tracked and logged for post event documentation used for statistical tracking and pattern analysis and to document the record of events in order to dissect response procedures and determine how and why things happened.
Have complete Situational Understanding. You know what’s happening, you know where it is, you know where your resources are, and you know how to respond. Fast!
Communicate and Inform. Your team is responding, but not just responding, communicating, controlling and managing the event. All key people are informed from a simple message to an officer to be aware of a suspect location, to a mass notification that everyone needs to evacuate. You are aware. You are executing.
Respond and Recover. SOPs and connected process drive the response. Step by step by step. You are managing the organization through the event. You were prepared.
Be Efficient. No more jumping from system to system. Connected, integrated, communicating system lead to optimized dispatch. You will improve efficiency.
Currently the Officer mobile app runs on Android and iOS enabled devices.
For the most part, yes. Dispatch can stand on its own without mobile or connect, but RMS is required with dispatch (currently that is Perspective).
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