Command Center and Dispatch Software

Combine alarm management, officer dispatch, and incident reporting in one central application for improved situational awareness.

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Resolver’s Command Center Software provides a central console from which your security operations team can manage and connect alarm management, dispatching, and incident reporting to streamline and reduce response times and better protect your organization’s assets and people.

Resolver’s Command Center Software makes it easy to:

Maintain Situational Awareness

Maintain Situational Awareness

The Command Center application is highly visual and plots alarms, incidents and guard locations on real-time maps. No longer do you need to radio for locations. See which personnel are available and close to alarms and incidents, so you can get them on the scene as quickly as possible.

Execute with Precision

Execute with Precision

With in-system Standard Operating Procedures (SOPs), you can put your training to practical use and execute on incidents and emergencies exactly as they were drawn up. The Officer Mobile solution for your guards allows them to respond to critical events faster and follow procedure with ease.

Streamline Response

Streamline Response

With our integrations there is no more need to manually enter data from your access control or PSIM application in the dispatch solution. From our alarm panel you can quickly see and manage alarms and have important ones handed off to the guard team in seconds rather than minutes.

Show Value of Security

Show Value of Security

Corporate security budgets are under constant pressure. Resolver’s in-app reporting highlights not only the incidents but also all the activity that goes into reducing incidents and mitigating impacts. The value of corporate security is in the avoidance of problems. Use your activity data to show how you are doing this.

Why Command Center software by Resolver?

Getting Started

Effective security operations requires more than just software. Our experienced team of professionals work with the largest organizations in the world to implement processes and culture needed to successfully leverage command center and dispatch software.

Implementation

Our Professional Services Team works closely with you to support your implementation, customization, on-boarding and user training, for a smooth and successful deployment.

24/7 Support

Once you go live, you’ll have access to Resolver’s Customer Portal and 24/7 product support. Give us a call, send an email or open a support ticket whenever you have questions or technical difficulties.

As You Grow

This isn’t our first rodeo. We’ve helped over 1000 of the world’s largest organizations gain efficiencies and deliver strategic insights, and we know you have unique needs. You’ll be assigned a Customer Success Manager who will partner with you to ensure that you get the most out of the software. They’ll also connect you with a network of users and security professionals worldwide.

Software for all your security operations and dispatch needs

Frequently Asked Questions

We're here to answer any questions you might have.

What exactly is Command Center? Is it different from Perspective Dispatch?

Dispatch is one component of Resolver’s Command Center software – the product that Resolver provides to work in operation centers. Command Center contains the following components:

  • Dispatch is the center point interface for Command Center. It is used to monitor what events are on the go and what resources are available for response.
  • Officer Mobile is the mobile app that works with Dispatch connecting field personnel to dispatch.
  • Connectors allow you to connect your existing systems and devices (i.e. Lenel, CCURE).
  • Records Management System (RMS) records post-incident data and records.

Where is Command Center used and who uses it?

CC is used in Security Operation Centers and Operational Control Centers. Its primary function is to identify events that require an operator’s attention then to assist the operator through the response process. Command Center connects people, systems and data together to ensure any event, whether minor or major, is handled properly and efficiently.

Is this a PSIM?

While we can connect with your access control and notification systems, and watch for events like PSIM systems, what separates us from a PSIM tool is that the primary interface is Dispatch. Connecting systems, people and data allows you to create a much more efficient flow from call intake, through resource response, to the endpoint post-incident record. We call this ‘optimized dispatch’. In addition, because our endpoint is records management for activity tracking, incident and investigation management along with powerful analytical tools, this creates an end-to-end incident management approach.

Why use Resolver Command Center?

Identify, respond, and be aware. Whether it’s on a campus or in an airport or hospital, Resolver’s Command Center software will cover your preparedness and execution.

This suite of products sits in the nerve center of an organization. When a critical event happens, Command Center ensures the operator knows what is happening, where it is happening, what to do, and who to notify providing complete situational understanding of the event and the resources responding to it.

At the completion of the event, all details are tracked and logged for post-event documentation used for statistical tracking and pattern analysis, and so you can dissect response procedures and determine how and why things happened.

What platforms does the Officer Mobile app work on?

Currently the Officer Mobile app can be run on Android and iOS enabled devices.

Can I use Dispatch without the other Command Center products?

For the most part, yes. Dispatch can stand on its own without Officer Mobile or connectors, but RMS is required with dispatch.

Adam Harting, Security Internal Assessments Manager, Raytheon
Adam Harting Security Internal Assessments Manager, Raytheon
Kirsty Bradley-McMurtrie, Director of Safety, Security and Parking, Conestoga College
Kirsty Bradley-McMurtrie Director of Safety, Security and Parking, Conestoga College
Keith Pua, Public Safety Coordinator, Humber College
Keith Pua Public Safety Coordinator, Humber College

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