Incident Management Software

Resolver's powerful incident management and reporting solution provides a comprehensive view of all incident activity to ensure quick response and recovery.

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We’ve got you covered from every angle

You know that incidents have the potential to significantly impact your business, but how do you know which ones have the biggest impact? With an incident management program, know all the details – including where and why they’re happening and how they’re affecting your bottom line.

We’ve got you covered from every angle

Resolver’s Incident Management Software makes it easy to:

Identify Trends

Identify Trends

Customizable reports display only the information relevant to you, in the format that you need. Do you want to compare key locations to each other for benchmarking, see a report by incident type, or a summary of a specific incident? What about visualizing relationships between incidents, individuals, objects, and locations to identify trends? Whatever data you need, we have a report for it.

 Standardize Incident Capture

Standardize Incident Capture

It is important to have a fully documented record of events for every incident in your organization. Making it simple to collect incident data is imperative.

Dynamically Triage Incidents

Dynamically Triage Incidents

We know that acting early on information will help prevent the escalation of an incident. Our dynamic, automated triage process for all reports ensures the right information is captured based on the type of incident being reported. Built-in and modifiable workflows guarantee the information gets escalated to the right people through task assignment and notifications.

Why Incident Management Software by Resolver?

Getting Started

Effective incident management requires more than just software. Our experienced team of professionals work with the largest organizations in the world to implement processes and culture needed to successfully leverage incident management software.

Implementation

Our Professional Services Team works closely with you to support your implementation, customization, on-boarding and user training, for a smooth and successful deployment.

24/7 Support

Once you go live, you’ll have access to Resolver’s Customer Portal and 24/7 product support. Give us a call, send an email or open a support ticket whenever you have questions or technical difficulties.

As You Grow

This isn’t our first rodeo. We’ve helped over 1000 of the world’s largest organizations gain efficiencies and deliver strategic insights, and we know you have unique needs. You’ll be assigned a Customer Success Manager who will partner with you to ensure that you get the most out of the software. They’ll also connect you with a network of users and security professionals worldwide.

Software for all of your Incident Management needs

Over 1000 of the world’s largest organizations use Resolver to protect their employees, customers, data, brand, inventory, and shareholders.

Frequently Asked Questions

We're here to answer any questions you might have.

How does incident management work?

Responds, reports and investigates incidents allowing you to understand what is happening and why so that you can easily manage resources, minimize impact and prevent incidents.

What is the difference between incident management and problem management?

Incident management is used to quickly restore service and get back up and running during and after an incident and problem management deals with solving the underlying cause of one or more incidents.

What are some incident management best practices?

Keeping the collection of incident data simple and universal for the front lines is imperative. See Something, Say Something is the cornerstone to a robust incident management program – the easier it is to bring it in up front, the better quality of the response. In addition, a team can benefit from a solid triage review process of all reports – with business rules to ensure the right information is captured base on the type of incident being reported.

Adam Harting, Manager, Global Security Services Data Sciences, Raytheon Corporation
Adam Harting Manager, Global Security Services Data Sciences, Raytheon Corporation
Adrian (Jorrie) Jordaan, Founder and CEO, Assurance Protection Group
Adrian (Jorrie) Jordaan Founder and CEO, Assurance Protection Group
Thomas Berkery, Security Investigations & Incident Reporting Manager, Discover Financial Services
Thomas Berkery Security Investigations & Incident Reporting Manager, Discover Financial Services
Paul Bates, Security Advisor, ATCO
Paul Bates Security Advisor, ATCO
Michael Kelly, Senior Application Analyst, Duke Energy Corporation
Michael Kelly Senior Application Analyst, Duke Energy Corporation

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