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You know that incidents have the potential to significantly impact your business, but how do you know which ones have the biggest impact? With an incident management program, know all the details – including where and why they’re happening and how they’re affecting your bottom line.
Customizable reports display only the information relevant to you, in the format that you need. Do you want to compare key locations to each other for benchmarking, see a report by incident type, or a summary of a specific incident? What about visualizing relationships between incidents, individuals, objects, and locations to identify trends? Whatever data you need, we have a report for it.
It is important to have a fully documented record of events for every incident in your organization. Making it simple to collect incident data is imperative.
We know that acting early on information will help prevent the escalation of an incident. Our dynamic, automated triage process for all reports ensures the right information is captured based on the type of incident being reported. Built-in and modifiable workflows guarantee the information gets escalated to the right people through task assignment and notifications.
Over 1000 of the world’s largest organizations use Resolver to protect their employees, customers, data, brand, inventory, and shareholders.
We're here to answer any questions you might have.
Responds, reports and investigates incidents allowing you to understand what is happening and why so that you can easily manage resources, minimize impact and prevent incidents.
Incident management is used to quickly restore service and get back up and running during and after an incident and problem management deals with solving the underlying cause of one or more incidents.
Keeping the collection of incident data simple and universal for the front lines is imperative. See Something, Say Something is the cornerstone to a robust incident management program – the easier it is to bring it in up front, the better quality of the response. In addition, a team can benefit from a solid triage review process of all reports – with business rules to ensure the right information is captured base on the type of incident being reported.
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