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You know that incidents have the potential to significantly impact your business, but how do you know which ones have the biggest impact? With an incident management program, know all the details – including where and why they’re happening and how they’re affecting your bottom line.
Customizable reports display only the information relevant to you, in the format that you need. Do you want to compare key locations to each other for benchmarking, see a report by incident type, or a summary of a specific incident? What about visualizing relationships between incidents, individuals, objects, and locations to identify trends? Whatever data you need, we have a report for it.
It is important to have a fully documented record of events for every incident in your organization. Making it simple to collect incident data is imperative.
We know that acting early on information will help prevent the escalation of an incident. Our dynamic, automated triage process for all reports ensures the right information is captured based on the type of incident being reported. Built-in and modifiable workflows guarantee the information gets escalated to the right people through task assignment and notifications.
Over 1000 of the world’s largest organizations use Resolver to protect their employees, customers, data, brand, inventory, and shareholders.
We're here to answer any questions you might have.
Resolver provides an “out of the box” incident management solution that has standardized templates for the reports that are most often needed by our customers, including configurations for common use cases like Brand Protection, Loss Prevention, and Cyber Incidents. The general incident management form allows for any number of incident types to be tracked and the form will dynamically adjust fields and workflows so the right process is completed. Forms can be configured on the front end both during implementation and post-launch by your permissioned users.
Yes, it can! Integrations with employee directories are one of the most commonly seen integrations.
One of Resolver’s key differentiators from competitors in the industry is configurability. Configuring the incident management software can be done through the administration area of the application using a simple drag & drop interface, requiring no development. The most common configurations include email templates for workflow notifications, adding and removing fields from forms or adjusting the layout, and building additional reports.
Resolver’s cloud infrastructure is housed in Amazon Web Services (AWS) data centers, designed to satisfy the requirements of the most security-sensitive customers. See this page for more information.
End users can attach a large variety of file types, including (though not limited to) video, audio, image, PDF, Microsoft Office files, and email.
Available online, Resolver’s Trust Program provides detailed information on our Information Security policies and procedures. Please visit www.resolver.com/trust for more information.
Incident Management is only one element of our integrated Corporate Security software solution. Incident information acts as a hub where you can easily expand the solution to other functions as needed, including Enterprise Security Risk Management, Security Audits, Command Center (including computer-aided Dispatch), Crisis Management, and Threat Assessments (using WAVR-21 content).
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