Governance, Risk and Compliance

Demand risk: Companies' worst nightmare

By Resolver Modified September 12, 2021

Business is booming, product is flying off shelves and into the hands of consumers. The company’s products are getting rave reviews across the board from customers and manufacturers can hardly keep stores stocked with their goods. It sounds like a dream scenario to many corporate entities, but the fact of the matter is that these dreams can quickly turn into nightmares if demand cannot be managed effectively.

The coffee craving

No enterprise wants to leave sales on the table because they cannot satisfy demand. Yet at the same time, the rush to meet demand can be a dangerous proposition. Unsatisfied demand can lead companies to make unwise, spur of the moment decisions – they may try to increase productivity (and jeopardize the safety of workers), hire more employees (leading to more expenses), sign agreements with third-party suppliers (resulting in delays in manufacturing and more expenses) or enter new countries in an effort to decrease costs. There is also the risk that a company’s output simply does not scale well, yet it invests money in trying to increase supply that results in an inefficient use of resources.

The coffee industry is currently facing supply issues. In the west, coffee has been a staple of people’s everyday diets for a long time now. However, consumers in China and India have recently taken to the caffeinated beverage as well. Additionally, more businesses are adding coffee to their offerings – Subway and Taco Bell, for example, both started selling breakfast in recent years.

However, producers have been unable to keep up in demand for a multitude of reasons. First and foremost, coffee can be difficult to produce since it can only be grown in tropical regions and at high elevations. As Risk Management Magazine noted, four countries are responsible for the production of two-thirds of the world’s coffee. Additionally, droughts in Brazil and fungus in Central America have made keeping up with demand even more difficult.

There is no denying the coffee business is booming, with major chains such as Starbucks reporting $12.7 billion sales annually. However, businesses that rely on coffee need to keep demand risk management in mind as they look to quench consumers’ thirst for the caffeinated beverage. The coffee industry’s next step will be an important one as participants look to shore up production, and several players are taking a unique approach. Some are embracing smaller producers to help them grow into greater contributors, others are looking to develop new coffee varieties with resistance to blight and fungus that should improve the resiliency of crops.

Strengthening the supply chain

At the end of the day, managing demand risk ultimately comes down to how firms utilize their supply chains. By being proactive with their supplier relationships, they may be better able to ensure scarcity or other demand issues do not negatively affect their bottom lines.

About the Author

Resolver Protects What Matters®. Over 1,000 of the world’s largest organizations use Resolver's cloud software to protect their employees, customers, supply chain, brand and shareholders.