Today, over 20 staff members within the security team and across other departments use Resolver on a daily basis. In addition to security staff members and public safety administrators, several professionals from the student conduct, Student Support and Intervention Team and campus services departments record incidents using the software. Resolver’s Incident Management software has enabled the security team at Humber College to standardize incident capture and reporting across the organization, allowing them to improve response time and implement strategic plans of mitigation, which has ultimately resulted in quicker incident resolution.
On average, the Student Support and Intervention case duration for the Fall 2018 semester was 39 days. That is from the time of intake until the case is considered closed and the student is on a path to success.
With access to relevant data like this, the team at Humber College has been able to identify at-risk areas and effectively demonstrate the need for additional resources.
“We noticed an increase in incidents reported on one of our campuses at a specific time. Using the data provided by Resolver, we were able to justify the investment of an additional security guard.” Keith Pua, Public Safety Coordinator.
As with many higher education institutions, preventing sexual violence is a priority. Humber College, lead by the Consent Peer Education Team, is working diligently to prevent and educate the campus community about sexual violence. The team hosts and participates in a series of workshops, events and nationally recognized campaigns including Take Back the Night, Can I Kiss You?, Bringing in the Bystander, 16 Days of Activism and One Billion Raising.
Humber College is vigilant in ensuring that their community members are aware of the College’s policy and the various campus supports available to students, including the Student Wellness & Accessibility Center and the Student Support & Intervention Coordinators. Since implementing these programs, the Department of Public Safety has noticed an increase in students assisting others, and in students feeling comfortable in coming forward to report incidents of sexual violence.
An added benefit of Resolver has been the reduction in paperwork. From guard management, to entering activity notes, Resolver opened up a range of management opportunities for their team while also aligning the Department of Public Safety with Humber College’s strategic plan of being a sustainable organization.
“Since working with Resolver, Humber’s Department of Public Safety has gained the ability to maintain a high-level view of what’s happening at the college and make data-driven decisions.”