This list includes all activities which support the provision of key products, resource, and services in Resolver Inc.
This list also defines Maximum Tolerable Periods of Disruption (MTPOD or MTPD) or Maximum Acceptable Outage (MAO) and the Recovery Time Objective (RTO) for each activity and sets recovery priorities accordingly.
The assessment should be done based on the most critical product, resource, or service.
|No.||Name of activity||Maximum tolerable period of disruption (maximum acceptable outage)||Dependency on other activities|
|Recovery time objective|
|#1||Customer Support Department||1 hour|
|#2||DevOps Department||1 hour|
|#3||IT Department||4 hours|
|#4||Professional Services||4 hours|
|#5||Information Security Department||4 hours|
|#6||Legal Department||8 hours|
|#7||Development/Engineering Department||8 hours|
|#8||QA Department||8 hours||IT|
|#9||Finance Department||24 hours|
|#10||HR Department||48 hours|
|#11||Executive Department||48 hours|
|#12||Product Management Department||72 hours||Customer success||RTO should be calculated based on dependencies|
|#13||Sales Department||72 hours|
|#14||Marketing Department||96 hours|
This document is valid as of August 2020.
The owner of this document is BC Manager, who must check and if necessary update the document at least once a year.
EFFECTIVE ON: September 2020
REVIEW CYCLE: Annual at least and as needed
REVIEW, APPROVAL & CHANGE HISTORY: Last time reviewed and approved in August 2020 by Resolver’s Information Technology Security team.