06.1 Resolver Appendix 1, 2, and 3 – List of Activities (Departments), Recovery Priorities, and Recovery Time Objectives ISO 22301

This list includes all activities which support the provision of key products, resource, and services in Resolver Inc.

This list also defines Maximum Tolerable Periods of Disruption (MTPOD or MTPD) or Maximum Acceptable Outage (MAO) and the Recovery Time Objective (RTO) for each activity and sets recovery priorities accordingly.

The assessment should be done based on the most critical product, resource, or service.

No.Name of activityMaximum tolerable period of disruption (maximum acceptable outage)Dependency on other activities


Recovery time objective
#1Customer Support Department1 hour  
#2DevOps Department1 hour  
#3IT Department4 hours  
#4Professional Services4 hours  
#5Information Security Department4 hours  
#6Legal Department8 hours  
#7Development/Engineering Department8 hours  
#8QA Department8 hoursIT 
#9Finance Department24 hours  
#10HR Department48 hours  
#11Executive Department48 hours  
#12Product Management Department72 hoursCustomer successRTO should be calculated based on dependencies
#13Sales Department72 hours  
#14Marketing Department96 hours  

Validity and document management

This document is valid as of August 2020.

The owner of this document is BC Manager, who must check and if necessary update the document at least once a year.

EFFECTIVE ON: September 2020

REVIEW CYCLE: Annual at least and as needed

REVIEW, APPROVAL & CHANGE HISTORY: Last time reviewed and approved in August 2020 by Resolver’s Information Technology Security team.