Social Listening and Online Risk Intelligence

Timely, Actionable Intelligence that Protects the Bottom Line

Resolver is a scalable, fully managed social listening and risk intelligence service which provides early warning and expert analysis on emerging risks to your brand.

Identifying Risks Online in

Compliance and Regulatory Risk

  • Receive alerts for content discussing, representing, or accusing non-compliance.
  • Access proactive monitoring with executive-ready reports on regulatory changes, enforcement actions, and associated discourse to stay ahead of risks.

Product and Customer Experience Risk

  • Get an early warning on emerging product and customer experience risks.
  • 24/7/365 monitoring and exec-ready reports on launches, recalls, ESG criticism, and operational disruptions ensuring timely intelligence to protect your brand.

Industry Risk Intelligence

  • Track competitor dynamics, industry trends, and geopolitical events to identify challenges and opportunities.
  • Analyze market responses to key shifts, empowering strategic decision-making.

Safety and Security Risk

  • Detect and mitigate physical and digital threats, from workplace safety to public disruptions.
  • Leverage expert analysis to safeguard personnel, assets, and operations seamlessly.
Premier League
Adidas
Starbucks
Meridian Credit Union

Early warning and in-depth intelligence on the top risks to your business

Resolver’s innovative approach ensures compliance, marketing, and communication teams have access to timely, contextual intelligence to stay ahead of risks and protect their firm’s reputation and bottom line. Scalable and tailored to your organization, our service cuts through the noise to highlight what matters most, empowering your team to make confident, informed decisions.

“Resolver helps us bridge the gap so we can focus on strategy, not just monitoring.”

Corporate Communications Leader

Major US Bank

Why Choose Resolver?

Scalable, Fully Managed Service

Resolver’s comprehensive solution eliminates operational burdens by managing everything for you. With no technical setup, no query building, and no resource-intensive monitoring required, our service saves your team time and effort, allowing them to focus on driving action.

Timely Alerts 24/7

Our alerts are timely, accurate, and always routed to the right people, ensuring the most critical information reaches your team 24/7/365. By acting quickly on precise data, your team can mitigate risks efficiently and stay in control at all times.

Expert Analysis in Executive-Ready Reports

Unlike alternatives that stop at providing alerts, Resolver takes it further by delivering detailed situation reports with actionable insights. These reports, crafted by industry experts, ensure your leadership has the context and tools to respond decisively and strategically.

Exceptional Customer Service

Our experienced Customer Success Managers proactively guide you at every step, ensuring a seamless experience tailored to your evolving needs. With personalized recommendations, quick response times, and dedicated support, Resolver simplifies the complex and empowers you to focus on what matters most. Our commitment to exceptional service ensures your success every time.

Our Services

Compliance and Regulatory Risk Intelligence

  • Real-Time Compliance Monitoring: Receive timely alerts on content representing, discussing or making accusations of compliance violations, enabling swift action before issues escalate.
  • Regulatory Intelligence: Be ready for regulatory changes with weekly horizon scan reports, providing actionable insights on enforcement actions, public sentiment, and evolving regulations to keep your operations compliant.
  • Integrated ESG Monitoring: Stay informed on ESG-related criticisms with timely alerts and expert-curated insights enabling you to validate claims and respond effectively to protect your sustainability reputation.
Compliance and Regulatory Risk Intelligence

Product and Customer Experience Risk Intelligence

Resolver’s services identify and address risks that could negatively impact customer experience and damage brand reputation.

  • Product Integrity Risks: Receive early warning on health and safety concerns, counterfeit risks, operational disruptions and high risk reviews to maintain consumer trust and brand reputation.
  • Reputation Management: Monitor crisis sentiment and analyze public reactions during high-profile events to guide strategic response and protect brand perception.
  • Consumer Confidence: Receive actionable intelligence on customer complaints and negative experiences including pricing, quality, and customer service experiences, enabling swift resolutions that maintain trust.
Product and Customer Experience Risk Intelligence

Industry Risk Intelligence

Leverage Resolver’s expertise to monitor industry trends and competitor activities, empowering strategic decision-making.

  • Industry Trends and Activity: Monitor market changes such as regulatory shifts, sustainability narratives, and consumer sentiment to adapt your messaging and strategy effectively.
  • Competitor Dynamics: Track marketing efforts, product launches, and crisis responses to adapt and gain a competitive edge.
  • Reputational Risks: Understand and identify industry controversies to proactively mitigate spillover effects, ensuring your brand remains resilient amid challenges.
Industry Risk Intelligence

Safety and Security Risk Intelligence

Resolver provides early warnings and actionable insights to protect your people, assets, and operations from emerging threats.

  • Personnel Safety and Public Disruptions: We detect and address threats from disgruntled employees, to violent activists and disgruntled customers we provide early warning on bad-actors who could do harm to your people.
  • Cyber and Physical Asset Protection: We identify cybersecurity threats like ransomware or data breaches, while tracking risks to physical locations, events, and facilities.
  • Privacy and Reputation Safeguards: Address incidents of doxxing and ensure personal information of employees and executives remains protected, safeguarding both individual and organizational reputations.
Safety Risk and Security Intelligence

Talk to our experts

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