“Based on the incidents reported into Resolver, we're able to put in a number, and now we can actually create KPIs and benchmarks against those LTIFRs for operations.”
Watch the videoIncident Management Software
Do less chasing, more solving. Resolver’s incident management software gives your team time back and visibility across every incident
Trusted by over 1,000 leading global organizations
The benefits of using Resolver's Incident Management Software include:
- 33% Reduction of unreported incidents
- 40% Better ability to report impact
- 48% More operational efficiency
*Data based on a survey of Resolver customers across industries.
From Intake to Resolution, Incident Management Just Got Smarter.
Say goodbye to manual triage and hello to intelligent automation. Resolver’s incident management software helps security teams accelerate incident response, improve visibility, and deliver measurable impact.
Stop missing crucial incidents
Smarter incident reporting that improves every submission
Achieve 60% fewer incomplete reports with guided intake.
- Guided intake agent: Resolver’s conversational AI asks intelligent follow-up questions to capture details that matter – improving report quality at the source.
- Structured data capture: Automatically organizes incident report inputs into structured fields — making every submission easier to analyze, prioritize, and act on.
- Context-rich submissions: Upload files, images, or video evidence directly within the report, giving investigators all the context in one place.
No More Wasting Time On Manual Processes
Automated triage that speeds up response
Improve operational efficiency by up to 45% with incident management software that gives your team more time for strategic initiatives and decision-making.
- Intelligent tagging and classification: Automatically identify incident type, severity level, location, person, assets and more – so you don’t have to.
- Consistent prioritization: Apply clear, pre-defined rules every time to ensure faster, fairer, and more defensible decisions.
- Smart routing: Instantly direct incidents to the right teams based on classification, or any custom rule you define.
Response Plans That Run Themselves
Launch response with dynamic, role-based playbooks
Resolver’s Playbooks auto-trigger sequenced tasks and notify the right teams, so nothing is missed, and every response stays on track.
- Auto-launch response plans: Trigger your standard operating procedures (SOPs) automatically based on incident type (e.g., theft, harassment), severity or more – no manual setup required.
- Role-based task assignment: Assign the right actions to the right teams, building accountability and keeping tasks clear and trackable.
- Customizable workflow management: Build your SOPs into your workflows with step-by-step task lists that guide users through the right response for any incident.
Hassle-free Case Collaboration
Centralize incident tracking and investigations to keep everyone informed
Improve cross-team collaboration and access to security, risk, and compliance data by up to 40% with incident management software built on a unified platform.
- End-to-end case management: Track and manage incidents from intake to resolution – with complete visibility, documented actions, and a clear audit trail every step of the way.
- Centralized incident data: Give all teams a shared view of incidents, to uncover patterns and improve communication.
- Role-based access: Manage permissions to ensure the right teams access relevant data, maintaining security and confidentiality.
Don't Miss The Big Picture
Show how your security program impacts the bottom line
Make smarter decisions up to 40% faster with real-time, prioritized insights.
- Customizable reports: Gain program-wide visibility with executive dashboards that surface case data, triage progress, and response metrics – driving faster, smarter insights.
- Root cause analysis: Uncover underlying incident root causes to prevent future occurrences and enhance your security posture.
- Improved reporting efficiency: Generate reports faster with structured intake data, categorized incidents, and exportable case summaries – cutting manual effort.
Resolver AI
Resolver’s AI models are intentionally focused on practical outputs like tagging key details, classifying incident types, and extracting contextual meaning from incident reports — never making sensitive or subjective judgements.
- Enterprise-grade
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Built on secure foundational models and optimized with prompt engineering for speed and accuracy.
- Human-led, audit-ready
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Every action remains in your control, backed by full transparency and oversight.
- Private data by design
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Your data is never shared across customers or used to train models without consent.
- Bias-aware and risk-conscious
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Our use cases avoid sensitive decision points and don’t rely on personal attributes like race or gender.
Frequently Asked Questions
- What is incident management software?
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Incident management software is a centralized system for capturing, triaging, investigating, and resolving safety, security, misconduct, and operational incidents. It replaces spreadsheets, email, and disconnected forms with one intake-to-resolution workflow and creates a defensible record of every action.Common use cases include workplace violence, loss prevention, theft and fraud, insider threats, property damage, and physical security incidents.
- What is the difference between incident management software and case management software?
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Incident management software supports immediate response and resolution for high-volume, front-line events. Case management software supports deeper investigations that may follow, including structured cases, evidence, interviews, findings, and reports. Resolver connects both in one platform, allowing an incident to escalate into a full investigation without re-keying data.
- Who is Resolver's Incident Management Software for?
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Resolver’s Incident Management Software is built for mid-to-large enterprises that have outgrown spreadsheets, email, and generic ticketing tools. It is designed for security, risk, and operations teams managing growing incident volume and needing investigation-grade rigor. Resolver helps teams capture, triage, investigate, and resolve incidents while reporting program effectiveness and value to leadership.
- What incident types does Resolver support?
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Resolver incident reporting software supports a wide range of incident types, including physical security and safety incidents, threats, theft and loss, workplace violence, policy violations, fraud and misconduct, and operational disruptions. Its configurable taxonomy lets teams define and manage incident categories that fit their organization, rather than being locked into fixed categories.
- What does Resolver's Incident Management Software do?
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Resolver’s Incident Management Software captures incident reports with AI-assisted intake, automatically triages and routes incidents, and escalates serious events into investigation-grade cases. It also links people, places, and assets across incidents, while executive dashboards turn raw incident activity into actionable risk trends for leadership.
- How does AI intake and automated triage speed up incident response?
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AI-assisted intake and automated triage speed up incident response by capturing richer context at the point of report, then instantly tagging, classifying, and routing each incident to the right person. This helps resolution begin immediately, instead of after hours of manual sorting.
- How long does it take to implement incident management software?
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Resolver is designed to help teams go live quickly using configurable workflows rather than custom development. Simpler, single-team deployments can go live in a few weeks, while more complex enterprise rollouts across multiple sites may take up to four months. Implementation timelines depend on scope and complexity, including setup, workflow configuration, integrations, and team training.
- How is Resolver different from generic incident tracking tools?
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Generic incident tracking tools are mostly systems of record: they store what happened. Resolver is a system of intelligence that helps teams understand, act on, investigate, and report on incidents. Resolver’s conversational AI improves intake quality by prompting for deeper context, so reports arrive complete and usable. It auto-tags, classifies, and routes incidents by type, severity, and location, so the right owner can respond immediately. Guided playbooks help responders follow the right steps for each incident type, while entity linking connects people, locations, and assets across incidents to reveal repeat actors and patterns. When incidents become serious, Resolver escalates them into investigation-grade cases without re-keying data or moving work into email, spreadsheets, or separate tools. Built-in dashboards turn incident activity into risk trends and leadership-ready insights.Backed by Kroll’s expertise in threat, security, and investigations, Resolver is built for how real incidents actually unfold.
- How should buyers evaluate incident management software?
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Buyers should evaluate incident management software based on whether it supports the full intake-to-investigation-to-reporting workflow, scales with incident volume, creates defensible records, surfaces intelligence across incidents, and reports trends to leadership.Key capabilities to compare include AI-assisted, secure, multi-channel intake; automated triage and routing; full case management and investigation workflows; guided playbooks; entity linking and trend reporting; audit trails that hold up to legal and regulatory scrutiny; integrations, scalability, and vendor expertise in security and investigations.
- How does incident management software improve compliance?
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Incident management software improves compliance by creating consistent, documented handling of every incident, with audit trails and defensible records for regulators, legal teams, and insurers.It helps demonstrate duty of care for safety and workplace obligations, while trend data shows the organization is addressing root causes instead of only reacting to incidents.
- How does AI in incident management software help teams respond faster?
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AI in incident management software helps teams move from report to resolution faster by capturing richer incident reports at intake, automating triage and routing, summarizing case files, and surfacing patterns across incidents.Resolver’s conversational AI engine guides reporters to provide deeper context from the start, while AI tagging, classification, and routing help send each incident to the right owner faster. Case summarization helps teams get to the facts quickly, and pattern detection helps identify related incidents, repeat actors, and emerging risks that manual review may miss.AI supports human investigators rather than replacing their judgment, giving security and compliance teams more speed and intelligence without relying on black-box automation.
- Does incident management software integrate with our existing systems?
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Yes. Incident management software should integrate with the security, HR, IT, and communication systems your organization already uses, helping incident data flow into one place instead of living in silos.Resolver supports this through pre-built integrations and an open API.
- What's the ROI of incident management software?
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The ROI of incident management software comes from faster incident response and resolution, reduced losses and repeat incidents, lower legal, regulatory, and insurance exposure, and time saved through automation.The strongest value comes from helping teams spot patterns, reduce repeat incidents, and prevent future incidents, not just record what already happened. Resolver supports this by turning incident activity into actionable trends and risk insights.
- How much does Resolver’s Incident Management Software cost?
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Resolver’s Incident Management Software is priced by quote based on scope, number of users, modules, and deployment needs. Pricing is not based on a published list price; instead, Resolver offers tiered pricing and customization tailored to each organization’s requirements.
Whatever your needs, Resolver has a solution.
- Integrations
- Process Automation
- Data Warehousing
- Workflow Automation
- Analytics
- Automated Reporting
Take control of your incident management process
Incident Management Solutions
Theft
Resolver’s incident management software streamlines reporting and tracking of theft incidents. Empower your team with real-time data to prevent future thefts.
Learn how Resolver helped T-Mobile Netherlands go six-months incident-free.
Vandalism
Monitor and document vandalism incidents efficiently with Resolver’s intuitive incident management platform. Automate data collection and use simple analysis tools to identify patterns and implement preventive measures.
Trespassing & Loitering
Keep your premises secure by effectively managing and responding to trespassing and loitering incidents with Resolver’s incident management system. Use real-time alerts and integrated data connections to enhance security and deter unauthorized activities.
Harassment & Assault
Improve the handling of harassment and assault incidents with Resolver’s comprehensive incident reporting tools, including portals, hotlines, and whistleblower options. Our software helps ensure thorough documentation and swift action to maintain a safe environment.
Learn more about our workplace violence prevention solutions
Workplace Injury
Manage workplace injury incidents efficiently with Resolver’s incident management software. It captures detailed security incident data, streamlines reporting, and provides actionable insights into events such as “slip n’ falls” and persons of interest to enhance workplace safety.
Learn how Resolver improved incident capture for better workplace safety for a major supply chain company.
Near Misses
Report and analyze near-miss incidents effortlessly with Resolver. Our security incident management software helps you identify risk factors and take preventive actions to avoid potential accidents.
Learn how Resolver helped reduce accidents at Manzanillo International Terminal.
Fraud
Detect, report, and manage fraud incidents with Resolver’s robust combination of incident management and investigations tools designed to protect your organization from financial losses.
Brand Protection
Safeguard your brand with Resolver’s incident management solutions. Our tools help you monitor, report on, mitigate, and resolve incidents that could harm your brand’s integrity and image.
Discover Resolver's Corporate Security Software
How organizations use Resolver's Incident Management Solution
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