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Resolver’s Incident Management Software is an end-to-end solution for capturing, responding to, reporting on, and investigating incidents. It helps you understand what’s happening and why, so that you can manage resources, minimize impact and prevent incidents including emerging risks such as COVID-19.

Understand your security risks with better data

Use Incident Management software to visualize the relationships between historic and current incident details across time to contextualize your data and:

  • Prevent security threats such as physical incidents, data breaches, fraud and theft by identifying real-time trends by incident locations, time of day and incident types
  • Create statistical reports and analytics to realize the value of investing in security programs
  • Invest security resources effectively by benchmarking across key locations and assets, and schedule guard staff appropriately based on where incidents are occurring

Complete View of All Incidents

Enable your end-users to accurately report incident data in a straight-forward, easy-to-use software solution that requires no training.

  • Increase your visibility with a fully documented record of events for all your incidents
  • Data entry forms are tailored for each type of user (anonymous reporters, new employees, and seasoned professionals), ask only for the required data, and have built-in user guidance
  • Geolocation support to accurately record and display incident locations

Reduce Incident Response Time

Every second counts when you are reacting to security incidents. Acting early on information can mean the difference between a near miss and a serious escalation of the incident.

  • Dynamic, automated triage process for all incidents ensures that the right information is captured based on the type of incident being reported
  • Automated workflows guarantee that the information gets escalated to the right people through task assignment and notifications

Investigations Management

Resolver’s software helps you find the links between your investigations and the incidents you track, ensuring proper management of your organization’s security risks.

  • Confidently manage BOLOs and track persons of interest tied to open investigations
  • Share all investigation outcomes and findings with relevant stakeholders, including the corrective actions to take

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Incident Management Software for Your Entire Team

Highly Configurable

Drag and drop configuration gives admins the flexibility to tailor their solution to their needs. They can create forms and reports without field limitations on employee/incident reports or tickets to capture the most accurate data possible.

Easy to Use

An intuitive platform with navigation bars and in-line guidance to ensure end-users never have to guess what they need to do next.

Submission Portals

Help your end-users easily report incidents details as themselves or anonymously (for the public and whistleblowers).

Relationship Maps

Resolver’s platform is interconnected to help you find relationships between risks and identify trends between people, locations, or assets involved in incidents.

Root Cause

Conduct root cause analyses to identify gaps in existing processes, policies or countermeasures that need to be addressed.

Custom Reports

Compare key locations to each other for benchmarking, break down incident data by type, visualize historic data across time, or get a summary of a specific incident.

Powerful Visualization

Visualize incidents and threats (via graphs, maps, etc.) and link people, places, and things in hierarchical, or more relevant organization of relationships.

Connect to Other Systems

An open API allows for easy integration to outside systems like inventory/SKU management, HR and facility management systems.


“We noticed an increase in incidents reported on one of our campuses at a specific time. Using the data provided by Resolver, we were able to justify the investment of an additional security guard. Before Resolver, we wouldn’t have been able to make that connection and demonstrate the need for the additional investment.”


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