The Situation: Navigating Corporate Security Chaos
- Decentralized Reporting: The organization grappled with decentralized incident reporting, causing scattered data in different formats like Word and Excel.
- Data Fragmentation: Manual approaches to incident capture created data fragmentation, challenging data accuracy, incident tracking, and timely responses.
- Ownership Challenges: The lack of centralization muddled incident ownership and accountability, impacting incident management efficiency.
The financial services organization faced common challenges in corporate security and incident reporting, ordinary issues that we at Resolver hear all the time. The absence of a case management system and standardization led to each location using its own Word or Excel documents to capture incident data manually. Manual systems also resulted in confusion regarding incident ownership and accountability. The team knew that they needed to centralize incident reporting, automate workflows, and streamline the entire process to handle and prevent incidents effectively.