The Challenge: Outdated Data Collection Practices
“We had an antiquated way of collecting and managing data,” he says. “Our security team would create handwritten reports, submit them and wait until the information was manually put into a rudimentary database by a clerk.”
Bob and his team knew that this was neither efficient nor a scalable and repeatable practice that would allow them to be more strategic in their roles. “As the university grew, there was a lot more activity on campus and thus, more reported incidents. We decided that we needed a self-contained database that could not only store information, but that we could also query and access all the relevant details instantly.”
The 50-person security team at UCalgary protects more than 50,000 people every day. Without a more streamlined approach, the team was struggling to capture accurate information that would allow them to act faster and resolve incidents more effectively.