How Jabil Strengthened Their Speak-Up Culture and Compliance Program with Resolver

Jabil’s Global Ethics & Compliance team has long recognized that a truly effective program demands more than policies and procedures. It requires a strategic foundation, forward-thinking leadership, and tools that actively foster trust and transparency.

Before adopting Resolver, Jabil’s ethics and compliance strategy had evolved into a sophisticated, global program, supported by strong processes and a well-established speak-up culture. But its supporting software and systems struggled to match this level of maturity. “We started building out our investigation processes and really communicated a speak-up culture to our workforce, which resulted in an increase in reports,” Pazos explains.

As their compliance program matured, it became clear legacy systems couldn’t keep up. The tools in place created inefficiencies, allowed limited visibility into systemic risks, and fell short of supporting critical capabilities like root-cause analysis and remediation tracking. “While our program was evolving, the technology supporting us lagged behind,” Pazos says. “Our previous software could not keep pace with the speed of our innovation, creating a need for more agile and scalable solutions.”

Pazos played a key role in Jabil’s efforts to use data analytics to improve their Global Ethics & Compliance program. By analyzing reports from over 100 sites, her team could spot patterns, uncover risks, and measure the effectiveness of their approach.

However, their analytics operated separately from their main hotline and case management system, causing additional workflows and manual process checks for data integrity practices. It became clear that the team needed better integration — connected tools and streamlined workflows so they could work more efficiently and respond to issues faster.

Jabil identified an opportunity to strengthen their Ethics & Compliance program by improving four key areas:

	System integration: Connecting HRIS and other tools directly with case data to create seamless workflows across the organization.
	Investigator efficiency: Streamlining investigations with more intuitive interfaces, making it easier to monitor follow-ups and analyze trends.
	Configurable workflows: Replacing rigid, expensive customizations with flexibility that lets teams adapt as business needs shift. “Even small changes required a third party,” Pazos recalls. “It was costly, time-consuming, and left us at their mercy for timelines.”
	Automated reporting: Replacing manual Excel-based reporting with dashboards that save time and surface insights faster.

Despite concerns about the complexity of transitioning to a new system, Jabil’s team knew their tools needed to align with the sophistication of their program vision.

After an exhaustive RFP process, Jabil selected Resolver for its adaptability, ease of use, and alignment with their vision of a proactive, scalable compliance program. “From the technology solution perspective, we knew Resolver was the way we needed to go,” says Pazos. “The no-code platform and the ability to make changes ourselves were game changers.”

Resolver delivered a comprehensive solution that positioned Jabil for success:

• Customizable workflows: Resolver’s no-code platform enabled Jabil to design tailored workflows for advanced features like root-cause analysis and remediation tracking. “Being able to build exactly what we need has made our data more robust and actionable,” Pazos shares.
• Seamless integration: Resolver integrated with HRIS tools like Workday, linking case data to employee and location information. With Resolver’s mapping capabilities, the Jabil team can uncover trends and address systemic issues efficiently.
• Global accessibility: Resolver’s multilingual capabilities ensured accessibility across Jabil’s global footprint while supporting compliance with regulations like GDPR. Flexible permission controls enabled precise management of sensitive data. “This clarity has empowered our teams locally while enabling leadership to address global trends,” notes Pazos.
• Holistic compliance management: Beyond incident management, Resolver unified workflows for conflicts of interest disclosures, training programs, and proactive guidance initiatives. The platform’s two-way encrypted email functionality meant streamlined communication with reporters, while maintaining confidentiality and ensuring nothing was missed.

“You can kind of build whatever you want,” notes Vann. “If there’s something we need that’s not already available, Resolver says, ‘Let us research that.’ And within a couple of weeks, they figure it out. It’s rare to find a provider that’s willing to be so responsive.”

Despite initial concerns about migrating 10 years of sensitive data, Jabil’s implementation process was smooth and efficient. With over a decade of experience, Resolver’s implementation team launched Jabil’s solution within an ambitious timeline of just 12 weeks while ensuring uninterrupted hotline functionality and portal access.

Key success factors included collaborative project management, alignment with Jabil’s Kaizen project methodology, and comprehensive data migration support, including existing open cases. Resolver’s Services team ensured alignment through regular check-ins, while Jabil’s team confidently transferred data using Resolver’s training and templates.

When Jabil set out to modernize their compliance program, their goal was simple: empower investigators, strengthen their speak-up culture, and deliver actionable insights to drive meaningful change. Partnering with Resolver made this vision a reality.

With Resolver’s end-to-end solution, Jabil moved from managing cases reactively to proactively addressing risks and fostering a transparent, accountable culture. From improved reporting quality to more efficient workflows, the results have been transformative:

• Improved report quality: Resolver’s intuitive portal and customizable forms meant investigators receive complete, consistent, and actionable reports. “Our investigators now have better data and the ability to pull reports directly,” Pazos explains. “It’s clear where incidents happened, who was involved, and exactly what occurred — details that were often missing in the past.” Automatic data saving and a user-friendly design eliminated redundant steps, saving time and reducing frustration.
• Streamlined case management: Tasks that previously required days of effort now take hours, thanks to Resolver’s seamless workflows. “The administrative piece is much faster,” Vann shares. Investigators can quickly triage cases, connect related incidents, and track progress without unnecessary bottlenecks.
• Root cause analysis and remediation: “We now identify root causes and use those insights to implement controls and prevent repeat issues,” Pazos notes. Resolver’s platform also empowered Jabil to track implicated policies and control weaknesses, leading to targeted remediation measures that drive long-term accountability and cultural change.
• Holistic program tracking: Resolver’s flexibility extended Jabil’s program beyond hotline and case management to include workflows like conflicts of interest disclosures, targeted trainings, and proactive guidance requests. “Holistically, much more of our program is being tracked in Resolver than ever before,” Pazos shares.
• Increased whistleblower engagement: As the Global Ethics & Compliance team continued drive a speak up culture initiatives, Jabil saw a measurable increase in overall engagement with its reporting channels from fiscal year 2024 to fiscal year 2025.
• Actionable insights for leadership: Customizable dashboards and relational data gave Jabil’s leaders a clearer view of trends and systemic risks. “Our reports are more robust and actionable, allowing us to address risks at both a site-specific and global level,” Pazos describes.

“Since implementing Resolver, we were happy
to see that the transition and implementation
did not disrupt our progress and continued
to support our strategic initiative to have
a strong culture of integrity.”
~ Alyssa Pazos, Senior Global Compliance Manager, Jabil

By modernizing their tools and workflows, Jabil not only strengthened their compliance culture but also built a program capable of addressing today’s challenges while preparing for tomorrow’s opportunities. Resolver’s tools supported Jabil’s vision to move from a compliance baseline to a forward-thinking, proactive approach — positioning them as leaders in transparent, effective compliance management.

Jabil’s modernization of its Ethics & Compliance program showcases how Resolver’s tools and support can transform baseline processes into a sophisticated, forward-thinking strategy that works. “We strengthened our speak-up culture to get reports coming in. Now, with a clearer picture of what’s happening, the next step is asking, ‘What are we going to do about this?’ Resolver has enabled us to take that good quality data from investigations and bring it back into the organization to build a stronger compliance culture,” says Pazos.

Looking ahead, Jabil is leveraging the Resolver Insider program to advance automation, efficiency, and innovation in their compliance efforts. “Having a technology roadmap that incorporates AI allows us to be prepared and build better efficiencies going forward,” adds Pazos. “We know our program will continue to grow as we mature. Resolver lets us quickly adapt to support new processes, generating a far greater return on our investment than we initially scoped.”

Discover how Resolver’s intuitive whistleblowing and case management software can transform your compliance program. Get in touch today to see how we streamline investigations, foster employee confidence with secure reporting options, and deliver actionable insights to build trust and accountability across your organization.