Case Study

Equitable Bank’s Path to More Confident Compliance Testing

How a six-month build process shaped Equitable Bank’s testing module

Second-line compliance testing runs on data. The quality of what you find, and what you report upward, depends entirely on the quality of what you’re pulling from. At Equitable Bank, that meant working offline and manually importing everything back into their systems each time. Tim Wong, Associate Director, Regulatory Compliance Management Monitoring and Testing, and his team knew they didn’t want to replicate that pattern when they started with Resolver.

So, they built something different. Over six months, Wong worked closely with Resolver to develop a monitoring and testing module tailored specifically to how Equitable Bank operates. Control list data, annual planning, and engagement planning all feed directly into the module. The data stays in one place, and the team works from it there.

The gains showed up in ways Wong hadn’t fully anticipated. Time savings were expected, but what stood out was how much data integrity improved once manual input was taken out of the equation. Fewer handoffs meant fewer places for something to go wrong, and the insights the team could generate got sharper because of it.

A module was built for second-line testing, designed with first-line rollout in mind. The longer-term goal is a monitoring and testing program that runs across both lines on a single platform, where oversight and execution are finally looking at the same data. That’s where Wong sees the real opportunity with AI ahead. When control data lives in one place and stakeholders are completing risk assessments consistently, reporting becomes less of a manual exercise.

See what’s possible with Resolver’s AI-powered regulatory change management.

"We did build something basically brand new with Resolver, and it had a lot of consultation, a lot of back and forth between what we needed, what the business requirements were, and basically how could we build something that was scalable — that could not just be used by our second-line testing team, but eventually rolled out with the first-line teams, so that we have a holistic monitoring and testing program that was centralized in one platform."
Tim Wong
Associate Director, Regulatory Compliance Management Monitoring and Testing, Equitable Bank

About the client

About

Founded in 1970, Equitable Bank is Canada’s seventh largest Schedule I bank, managing $144 billion in assets. A wholly-owned subsidiary of EQB Inc. and publicly traded on the Toronto Stock Exchange, the bank offers residential lending, commercial lending, and savings solutions across Canada. In 2016, Equitable launched EQ Bank as its digital-first banking platform, reflecting a deliberate shift toward branchless financial services.

As a federally regulated Schedule I bank, Equitable operates under significant compliance obligations — making the integrity of its second-line testing program a high-stakes function.