Incident Management Software
Do less chasing, more solving. Resolver gives you time back and visibility across every incident.
Trusted by over 1,000 leading global organizations
The benefits of using Resolver's Incident Management Software include:
See Resolver’s Incident Management Solution in Action
From Intake to Resolution, Incident Management Just Got Smarter.
Say goodbye to manual triage and hello to intelligent automation that accelerates incident response, enhances visibility, and delivers measurable impact.
Smarter incident reporting that improves every submission
Achieve 60% fewer incomplete reports with guided intake.
- Guided intake agent: Resolver’s conversational AI asks intelligent follow-up questions to capture details that matter – improving report quality at the source.
- Structured data capture: Automatically organizes inputs into structured fields – making every submission easier to analyze.
- Context-rich submissions: Upload files, images, or video evidence directly within the report, giving investigators all the context in one place.
Automated triage that speeds up response
Improve operational efficiency by up to 45% to free your team’s time for strategic initiatives and decision-making.
- Intelligent tagging and classification: Automatically identify incident type, severity level, location, person, assets and more – so you don’t have to.
- Consistent prioritization: Apply clear, pre-defined rules every time to ensure faster, fairer, and more defensible decisions.
- Smart routing: Instantly direct incidents to the right teams based on classification, or any custom rule you define.
Launch response with dynamic, role-based playbooks
Resolver’s Playbooks auto-trigger sequenced tasks and notify the right teams, so nothing is missed, and every response stays on track.
- Auto-launch response plans: Trigger your standard operating procedures (SOPs) automatically based on incident type (e.g., theft, harassment), severity or more – no manual setup required.
- Role-based task assignment: Assign the right actions to the right teams, building accountability and keeping tasks clear and trackable.
- Customizable workflow management: Build your SOPs into your workflows with step-by-step task lists that guide users through the right response for any incident.
Centralize incident tracking and investigations to keep everyone informed
Improve cross-collaboration and access to security, risk, and compliance data by up to 40% with a unified platform.
- End-to-end case management: Track and manage incidents from intake to resolution – with complete visibility, documented actions, and a clear audit trail every step of the way.
- Centralized incident data: Give all teams a shared view of incidents, to uncover patterns and improve communication.
- Role-based access: Manage permissions to ensure the right teams access relevant data, maintaining security and confidentiality.
Show how your security program impacts the bottom line
Make smarter decisions up to 40% faster with real-time, prioritized insights.
- Customizable reports: Gain program-wide visibility with executive dashboards that surface case data, triage progress, and response metrics – driving faster, smarter insights.
- Root cause analysis: Uncover underlying incident root causes to prevent future occurrences and enhance your security posture.
- Improved reporting efficiency: Generate reports faster with structured intake data, categorized incidents, and exportable case summaries – cutting manual effort.
Resolver AI
Secure. Purposeful. Human-led.
Resolver’s AI models are intentionally focused on practical outputs like tagging key details, classifying incident types, and extracting contextual meaning from incident reports — never making sensitive or subjective judgements.
- Enterprise-grade
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Built on secure foundational models and optimized with prompt engineering for speed and accuracy.
- Human-led, audit-ready
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Every action remains in your control, backed by full transparency and oversight.
- Private data by design
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Your data is never shared across customers or used to train models without consent.
- Bias-aware and risk-conscious
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Our use cases avoid sensitive decision points and don’t rely on personal attributes like race or gender.
Take control of your incident management process
Book Your Personalized DemoIncident Management Solutions
Theft
Theft
Resolver’s incident management software streamlines reporting and tracking of theft incidents. Empower your team with real-time data to prevent future thefts.
Learn how Resolver helped T-Mobile Netherlands go six-months incident-free.
Vandalism
Vandalism
Monitor and document vandalism incidents efficiently with Resolver’s intuitive platform. Automate data collection and use simple analysis tools to identify patterns and implement preventive measures.
Trespassing & Loitering
Trespassing & Loitering
Keep your premises secure by effectively managing and responding to trespassing and loitering incidents with Resolver’s incident management system. Use real-time alerts and integrated data connections to enhance security and deter unauthorized activities.
Harassment & Assault
Harassment & Assault
Improve the handling of harassment and assault incidents with Resolver’s comprehensive incident reporting tools, including portals, hotlines, and whistleblower options. Our software helps ensure thorough documentation and swift action to maintain a safe environment.
Learn more about our workplace violence prevention solutions
Workplace Injury
Workplace Injury
Manage workplace injury incidents efficiently with Resolver. Our software captures detailed security incident data, streamlines reporting, and provides actionable insights into events such as “slip n’ falls” and persons-of-interest to enhance workplace safety.
Learn how Resolver improved incident capture for better workplace safety for a major supply chain company.
Near Misses
Near Misses
Report and analyze near-miss incidents effortlessly with Resolver. Our security incident software solution helps you identify risk factors and take preventive actions to avoid potential accidents.
Learn how Resolver helped reduce accidents at Manzanillo International Terminal.
Fraud
Fraud
Detect, report, and manage fraud incidents with Resolver’s robust combination of incident management and investigations tools designed to protect your organization from financial losses.
Brand Protection
Brand Protection
Safeguard your brand with Resolver’s incident management solutions. Our tools help you monitor, report on, mitigate, and resolve incidents that could harm your brand’s integrity and image.
Whatever your needs, Resolver has a solution.
Discover More Products
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Equip your teams with the tools to perform risk profiling against their key locations and assets. Manage risk proactively to prevent incidents from occurring and reduce the impact of incidents when they occur.
Command Center Software
Increase the situational awareness of corporate security teams by bringing event identification, response management, and officer and dispatcher communication together into one centralized application.
Investigations & Case Management Software
Resolver’s powerful Investigations & Case Management Software gives your team the complete picture to find the links between your investigations and the incidents you track to ensure proper management of your organization’s security risks.
How organizations use Resolver's Incident Management Solution
Algonquin College: Managing Incidents at Home and Abroad
From Handwritten Reports to an Integrated Incident Management System
How Resolver Streamlined Incident Management for DHL’s German Operations
Request a demo
Tell us a bit about your security incident management needs and our team will tailor your walkthrough.