Spot Product Safety Issues and Customer Experience Risks Early
We help brands detect product safety concerns, sources of negative customer experience, and spikes in negative customer sentiment before they can escalate.
Stay Ahead of Product and Customer Experience Risks
Our fully managed service equips product, customer experience, and communications teams with the intelligence they need to spot emerging risks early. With proactive monitoring and expert insights, brands can detect safety concerns, product issues, and customer experience challenges before they escalate.
“Resolver helps us see what’s being said about our brands, even when we aren’t tagged. The speed and accuracy of Resolver’s alerts have made it indispensable for managing risks.”
Manager of Social Media, North America, Multinational Baked Goods Manufacturer
Actionable Intelligence for Product and Customer Experience Risks
Scale confidently with a fully managed service that brings your most critical product and customer experience risks into focus. We surface what matters, pinpoint key issues, and cut through the noise so your team can make faster, more informed decisions.
Product Safety Issues
- Get notified about safety risks including contamination, defects, or hazardous materials.
- Receive real-time intelligence on ongoing product recalls, and potential consumer safety warnings.
Product Quality Issues
- Identify recurring defects or inconsistencies that could impact product reliability.
- Gain visibility into customer complaints and industry discussions to address quality concerns before they escalate.
Negative Customer Experiences
- Pinpoint service and product issues that drive negative customer experiences.
- Detect early signals of customer dissatisfaction before it affects retention and brand reputation.
ESG-Related Risks
- Stay ahead of sustainability and governance issues that could impact brand trust.
- Identify emerging ESG criticisms and shifting consumer expectations.
Why Choose Resolver for Product and Customer Experience Risk Intelligence?
Scalable, Fully Managed Service
Resolver eliminates the need for in-house monitoring by delivering expert-vetted intelligence tailored to product and customer experience risks. Our service surfaces only the most relevant insights, reducing noise and enabling teams to focus on actionable risks.
Right-Time Reporting & Executive-Ready Insights
We provide 24/7 analyst-reviewed alerts alongside structured reports with risk severity analysis, trend insights, and tailored recommendations—empowering product, CX, and marketing teams to act quickly and strategically.
Exceptional Customer Service
Our expert analysts provide ongoing support, proactive risk guidance, and tailored recommendations to help brands confidently manage emerging product and customer experience threats.