TORONTO, February 12, 2025 — Resolver proudly announces the launch of its Playbook Automation functionality as part of its 24.3.1 platform update. Resolver’s latest innovation in corporate security solutions integrates standard operating procedures (SOPs) into incident management workflows, automating task assignments and ensuring that teams follow consistent, step-by-step response processes during critical incidents.

In high-pressure situations, inconsistent processes and varying team experience levels and skillsets can lead to missed steps, delayed resolutions, and heightened risk exposure. Playbooks address this by embedding proven best practices into workflows, guiding teams with clear, repeatable instructions to eliminate errors and ensure rapid response.

For example, when a security breach occurs at a specific location, Playbooks automatically assign tasks to the appropriate personnel, establish deadlines, and provide step-by-step instructions to ensure rapid containment.

“Security teams need flexible solutions that let them act fast without sacrificing consistency,” said Artem Sherman, Head of Security & Investigations at Resolver.

“With Playbooks, we’ve removed the guesswork that can slow teams down and streamlined responses, so teams can focus on resolving incidents quickly.”

Key Benefits of Playbook Automation:

• Standardized workflows for faster, accurate reporting: Playbooks provide structured, repeatable workflows based on SOPs. Tasks are automatically generated and assigned, reducing guesswork and enabling faster reporting with fewer errors.
• Increased resource efficiency: Routine tasks — such as notifications, task assignments, and follow-ups — are automated based on the incident type, allowing teams to focus on response and resolution instead of managing processes. Automation ensures these tasks are handled without delay, reducing human error and allowing teams to focus on resolving incidents quickly.
• Improved coordination across teams: By embedding SOPs into a centralized system, Playbooks ensure that all team members—whether on-site or remote—are working from the same playbook, improving coordination and collaboration across departments.
• Actionable insights through trend detection: With consistent workflows capturing accurate data, security leaders can easily spot trends or recurring issues through Resolver’s built-in dashboards, helping them identify areas for optimization.

Why We Built Playbooks: Customer-Driven Innovation

Playbooks were built to address direct feedback from security teams. Resolver customers emphasized the need for time savings, better data, and flexible workflows to handle routine and unexpected incidents. With customizable configurations, Playbooks automatically assign tasks based on severity or location and allow teams to add ad-hoc steps as needed.

“We built Playbooks based on what we heard from customers. Security leaders needed a tool that eliminates inconsistency and prevents missed steps during critical incidents,” said Sherman. 

“We wanted to give teams the ability to act faster under pressure, so they can focus on the decisions that protect people, assets, and operations when it matters most.”

Resolver customers who previewed the new Playbook Automation feature reported a potential 80-90% reduction in repetitive, resource-heavy tasks, giving teams more time to focus on quality assurance and critical investigations. By improving data quality through guided task completion, Playbooks help teams spot trends, uncover anomalies, and take proactive steps to improve security outcomes.

Support and Training Resources for Resolver Customers

To ensure smooth adoption, Resolver provides step-by-step onboarding, tailored consulting, and hands-on training to help teams integrate Playbooks into their existing workflows. Users can also access recorded demos, tutorials, and a comprehensive knowledge base, making it easy to configure Playbooks to their specific needs. Learn more about working with us.

How to enable Playbooks: Playbooks functionality is available through Resolver’s latest platform 24.3.1 update. Existing customers can contact their Customer Success Manager to activate and configure the feature.

Don’t have Resolver yet? See how Playbook Automation can improve response times and operational efficiency. Book a demo today to see it in action.

About Resolver: Resolver, a Kroll Business, stands at the forefront of risk intelligence, safeguarding over $6.5 trillion in market cap for more than 1,000 global companies. Leveraging AI with deep human expertise, our innovative Risk Intelligence Platform provides comprehensive visibility into enterprise-wide risks, enabling prioritized, timely, and agile responses. Go beyond tracking and managing risk to transforming complex data into clear insights and highly effective mitigating actions. By harnessing our integrated capabilities, businesses of all sizes can reduce crises, recover swiftly, and emerge stronger — protecting their operations, brand, and bottom line. Discover how we’re shaping a safer, more resilient world at Resolver.com. See Risk. Build Resilience.