Do security, not admin
Cut the headache of manual intake and triage, get the information you need when you need it, and take action quickly. Introducing Resolver’s Automated Intake and Triage capability, powered by AI.
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Give manual security tasks the boot
Wrestling with intake forms, manual triage, and adding tags one by one—it’s inefficient and a pain. So, stop it.
Automated Intake and Triage includes three tools:
Intake Agent
Get informative & complete reports
A guided, AI-powered chat experience asks smart, contextual questions—helping users capture clear, complete incident reports. Submissions are fully searchable and structured for fast follow-up.
Triage Agent
Take triage time to near-zero
Automatically classify, tag, and route incidents — so your team skips the sorting and gets straight to action. It surfaces critical patterns faster, and insights are always ready to action.
Playbooks
Respond swiftly and consistently
Once an incident is triaged, the system automatically kicks off the right response—assigning tasks and guiding your team through next steps. Playbooks are fully customizable, so responses align with your SOPs and scale with your operations.
Automated Intake and Triage is now part of Resolver’s Incident Management Software
Learn MoreBenefits of Automated Intake and Triage
Complete Reports, Every Time
AI-guided intake ensures every submission is clear, comprehensive, and consistent.
Smarter Questions, Better Answers
Dynamic prompts help submitters provide the right details up front—no guesswork.
No More Chasing Context
Investigators get full information in the first report, reducing back-and-forth.
Searchable, Structured Data
Reports are tagged and organized for easy search, analysis, and trend detection.
Instant, Consistent Triage
AI classifies and routes incidents automatically — no manual sorting needed.
Less Admin, More Action
Free up investigators from repetitive tasks so they can focus on resolution.
Eliminate Judgment Calls
Standardized triage removes inconsistency from report handling and routing.
Response Without Delay
Playbooks auto-launch task assignments so your team never misses a step.
Purposeful, trusted AI—built to empower you
Some vendors infuse AI just to check a box. Not at Resolver. We took a hard look at the challenges security teams face today and asked what we can do to ease those burdens.
Today, we’re using AI where it can have the most impact—to solve real-world issues and make you more efficient. And this is just the start; we’re asking these same questions with all of our solutions. So join us on our journey, using thoughtful technology to give you more capabilities than ever.
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