Resolver’s Use of AI Tools In Our Products and Services

Version: 1.0
Last updated: March 1, 2024

Resolver is constantly looking for opportunities to enhance the benefits of our products and services to our customers. That includes integrating selected, industry-leading Artificial Intelligence (“AI”) features and tools (“AI Tools”) into our Software, to help you navigate and understand the complex world of risk intelligence. Below we discuss the nature of those AI Tools, how we use them, and any features or risks of AI of which you should be aware.

Index

  1. What Is Artificial Intelligence?
  2. How Does Resolver Use AI Tools In Our Software?
  3. What Are the Risks of Artificial Intelligence?
  4. How Should You Use AI Responsibly?
  5. Resolver’s Terms of Use for Artificial Intelligence Tools

What Is Artificial Intelligence?

Artificial intelligence, or AI, is technology that enables computers and machines to simulate human intelligence and problem-solving capabilities. On its own or combined with other technologies (e.g., sensors, geolocation, robotics) AI can perform tasks that would otherwise require human intelligence or intervention. Digital assistants, GPS guidance, autonomous vehicles, and generative AI tools are just a few examples of AI in the daily news and our daily lives.

Deep Learning. As a field of computer science, deep learning involves the development of AI algorithms, modeled after the decision-making processes of the human brain. They have demonstrated the ability to ‘learn’ from huge amounts of available “training” data and make increasingly more accurate classifications or predictions over time. Deep learning is made possible by the use of “neural networks”, layers of interconnected “nodes” which are able to autonomously extract features from large, unlabeled and unstructured data sets to make predictions about what the data represents. As those systems learn to iteratively check and refine those predictions based on real-world data, their outputs also become increasingly more accurate and reliable.

Generative AI. Generative AI refers specifically to deep-learning models that can take raw training data and “learn” to generate new but statistically similar outputs. At a high level, generative models encode a simplified representation of their training data and draw from it to create a new work that’s similar, but not identical, to the original item(s). Generative models have been used in statistics to analyze numerical data, but are now also being used to generate images, speech, and other complex data types.

Large Language Models. Large Language Models (LLMs) are Generative AI systems specifically designed to process and analyze natural human language (also known as Natural Language Processing (NLP)). NLP systems are able to overcome many of the challenges posed by human languages, such as complicated syntax, ambiguity, context-dependent meanings, and personal variations in natural expression. They can infer meaning from context, generate coherent and contextually relevant responses, translate to other languages, summarize text, and even answer questions. LLMs have revolutionized applications across various fields, including chatbots, virtual assistants, content generation, research assistance, and language translation.

AI Regulation. Different regions around the world, including Canada1 and the European Union2, have recognized the power of AI, both for good and for harm, and are generating new regulations and standards for the development and deployment of AI Tools globally. Resolver is committed to complying with those emerging regulatory regimes as we increasingly make new and emerging AI Tools available with our Software.  

How Does Resolver Use AI Tools In Our Software?

Resolver is offering only “limited risk” AI systems in its Software, and does not develop, deploy or distribute AI Tools in its product offerings which would be considered “high-impact systems” under the Canadian AIDA3, nor which would pose either an “unacceptable risk” or “high risk” under the EU AI Act.4

Product Descriptions

For a detailed description of the AI Tools and features offered with the Resolver Software, see here.

Data Security

Resolver implements appropriate technical and organizational measures to protect Your data from accidental or unlawful destruction, loss, alteration, as well as unauthorized disclosure, access or use, in accordance with Our security standards as set forth on our Trust Page, located here. Those security standards will continue to apply to Your data throughout its processing at Your request by the third-party providers of the AI Tools which We offer with Our Software. However, You should be aware that the transfer and temporary processing of Your data to that third-party provider will carry certain inherent risks of interception or loss which may not be fully mitigated by Our existing security measures.

You and Your Users will have sole discretion as to which data You wish to submit to an AI Tool for processing. To the extent that Your data includes proprietary or highly sensitive information (such as personal data revealing a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic or biometric data, medical or health information, or information about a person’s sex life or sexual orientation), You should carefully weigh the additional risks of submitting such information to the AI Tool, and not do so unnecessarily or without the informed consent of the persons involved.

Consent to Data Processing

When You or Your organization set up Your account with Resolver, You also directed Resolver to host, store and process Your Customer Data in a specific region (e.g. in the U.S., Canada, the EU (Germany), UK, or Australia) (“Selected Region”) where AWS operates a secure datacentre as our supplier of hosted services. When you activate one of the AI Tools in the Resolver Software, You will be prompted to acknowledge that You are activating an AI Tool, and that You are sending the selected text to another AWS datacentre for temporary processing which may be located outside of Your Selected Region. Note that such processing would be limited to the time required for the AI Tool to process Your request, and that no copy of that selected text would remain in (be transferred to) the alternative location or be used for any other purpose. The below chart shows You where Your data would go for processing by the AI Tool.

Selected Processing Region

Temporary AI Processing Location

Americas (Canada, U.S., Central and South America)

AWS U.S. (North Virginia)

United Kingdom

AWS Europe (Frankfurt, Germany)

Europe (EEA and Eastern Europe) (where available)

AWS Europe (Frankfurt, Germany)

Middle East and Africa (where available)

AWS Europe (Frankfurt, Germany)

Australia and Oceania

AWS Europe (Frankfurt, Germany)

China and the Asia-Pacific Region (where available)

AWS Europe (Frankfurt, Germany)

By activating the AI Tool provided within the Software, You are directing and authorizing Resolver to deliver that text to the AI PROVIDER IN THE above-indicated region, and consent to that data being temporarily processed by Resolver’s supplier in that region for the purpose of providing You with the requested AI service. If You do not wish to deliver that direction, or do not have the authority to grant that consent, then DO NOT ACTIVATE that AI Tool. You or the entity on whose behalf you have given consent, understand and agree that You or the entity on whose behalf you have given consent are solely responsible for that decision.

What Are the Risks of Artificial Intelligence?

AI Tools have become powerful assistants in performing routine tasks which involve the assimilation and processing of large amounts of information. However, given the current state of those rapidly-emerging technologies, their use does pose some risks. Below is a discussion of some of the known AI risks.

Accuracy.  AI Tools are still “learning” about the real world. As such, they may, in some situations, produce outputs that does not accurately reflect real people, places, or facts. Output may not always be accurate. You should not rely on AI outputs as a sole source of truth or factual information, or as a substitute for professional advice. Your judgment still matters! You must evaluate those outputs for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing that output. You must not use any output relating to an individual for any purpose that could have a legal or material impact on that person, including but not limited to making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them. AI Tools may provide incomplete, incorrect, or offensive outputs. If an output references any third party products or services, it doesn’t mean the third party endorses or is affiliated with Resolver.