Accessibility for Ontarians with Disabilities Act (AODA) Policy

Version: 2.0
Last updated: October 21, 2021

Statement of Commitment

Resolver is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (the “AODA”).


This Policy applies to all Resolver employees, contractors, consultants, suppliers, vendors, visitors, customers, or any other persons with whom Resolver interacts with in the course of business.


“Disability” means,

  1. any degree of physical disability, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
  2. a condition of mental impairment or a developmental disability,
  3. a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  4. a mental disorder,
  5. an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

The Four Guiding Principles:

Resolver will strive to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the AODA:

Dignity — ensure persons with disabilities are provided with services in a manner that will allow them to maintain self-respect and the respect of others.

Independence – ensure persons with disabilities have their right to do for themselves and are able to do things in their own way.

Integration — ensure persons with disabilities fully benefit from the same services and goods, in the same place and in the same or similar manner as others. This may require alternative formats and flexible approaches. It means complete and full participation.

Equal Opportunity — ensure persons with disabilities have the same chances, options, benefits and results as others.

Procedures and Responsibilities

Resolver is committed to using reasonable efforts in providing goods and services to all visitors including people with disabilities and will carry out our functions and responsibilities in the following areas:


Resolver is committed to ensuring that all of our employees are fully aware of how to interact and communicate with people with disabilities. We will train our employees who communicate with visitors on how to interact and communicate with people with various types of disabilities.

Assistive Devices:

Resolver is committed to serving persons with disabilities who may use assistive devices to obtain, to use, or to benefit from goods and/or services. We will ensure that all employees are aware of and familiar with various assistive devices that may be used while accessing our goods and/or services.

Use of Service Animals and Support Persons:

Resolver is committed to welcoming persons with disabilities and their guide dogs or service animals in the areas of our premises that are open to visitors. Please note that a “guide dog” is a dog trained by the regulations under the Blind Persons’ Rights Act.

Resolver will also ensure that our employees are trained on how to interact with customers with disabilities who are accompanied by a guide dog or service animal.

Any person with a disability who is accompanied by a support person will be allowed to enter Resolver premises open to visitors. At no time will a person with a disability who is accompanied by a support person be prevented from having access to that person while on our premises.

Support persons (e.g., sign language interpreters, real time captioners, attendants) may be required for Resolver sponsored meetings or events. In these cases, Resolver will arrange to pay support persons directly for their time and reasonable travel expenses on request.

Notice of Temporary Disruption:

We will provide visitors with notice in the event of a planned or unexpected temporary disruption in the facilities or services usually used by persons with disabilities. Notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities, services or systems that may be available.

Notice will be given by posting the information in a visible place on premises owned or operated by the provider of goods and/or services.

In the event that an unexpected disruption occurs, notice will be given as soon as possible.

Training for Employees:

Resolver will provide training to all employees, volunteers, students, and others who deal with the public or third parties on behalf of Resolver. Resolver will also provide training to those who are involved in the development and approvals of policies, practices and procedures.

Training will consist of the following:

  • Purpose of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the requirements of the Accessibility Standards for Customer Service
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a guide dog or service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Resolver’s goods and services

Training will be provided to all current employees involved in the development and approval of customer service policies, procedures and practices. New employees will be provided such training as part of their orientation. Documentation of training of employees shall be maintained by Human Resources.


Resolver is committed to fair and accessible employment recruiting practices that attract and retain employees with disabilities.

Resolver will notify employees and the public of availability of accommodation for applicants with disabilities in the recruitment process. This will include specifying that accommodation is available for applicants with disabilities, on Resolver’s website and job postings.

Resolver will provide suitable accommodations for public and staff with disabilities during recruitment, performance assessment and employment. Suitable accommodation will take into account the abilities of individuals and consideration of an individual’s preferences.

Information, Communication, and Feedback:

For more information on this accessibility policy or to provide feedback, please contact us at or visit for other methods of communication. To support our products and services we offer communication by telephone, email, written webform based ticketing system and alternate communication methods upon request. We will do our best to provide alternate methods of communication in a timely manner suitable to the specific needs of the requestor. This can include communicating via text or arranging a video call when a support person or interpreter is available.

Accessible formats of this document and other documents related to accessibility are available upon request. Resolver welcomes feedback about accessibility or any other matter relating to Resolver products and services.