How Resolver Streamlined Incident Management for DHL’s German Operations

DHL turned to Resolver for a centralized and streamlined incident management processes. With millions of parcels handled daily, DHL required a flexible and scalable system to enhance coordination, reduce manual tasks, and improve data access. Resolver collaborated closely with DHL to implement a solution tailored to the specific needs of their security team.

• Centralized incident reporting: Resolver consolidated all incident data, allowing the security team to access real-time information and ensure greater visibility across operations.
• Customizable workflows: The system allowed seamless collaboration, with team members able to easily hand over tasks and maintain efficiency.
• Improved data integration: Resolver integrated information from multiple sources into one platform, providing a comprehensive view of security-related activities.

DHL noted that “Digitalization brings a lot of different sources of information that can be combined into one system,” highlighting the value Resolver provided in consolidating data.

The introduction of Resolver’s incident management software brought numerous benefits to DHL, significantly improving operational efficiency and overall safety across the company.

1. Increased efficiency: Resolver’s ticketing system reduced email exchanges, saving DHL’s security team approximately hundreds of emails per month. This streamlined incident management approach led to time savings to focus on high priority tasks.
2. Improved data visualization: DHL’s security team worked with Resolver to build dashboards to track security data and offering management new visibility into critical insights. Reflecting the value these dashboards provide in terms of transparency and data-driven decisions.
3. Increased transparency: With Resolver, DHL’s security team can now quickly visualize security data. This capability enhances transparency across departments and ongoing activities across the organization.
4. Data-driven decision-making: Resolver’s unified platform allows DHL to streamline the management of incident data, leading to better tracking and improved coordination of security incidents from start to finish.
5. Centralized information management: By consolidating multiple data sources into a single system, DHL can streamline information management from start to finish with Resolver.
6. Enhanced task management: Resolver‘s system offers access to crucial information without collecting other data. Tasks can be assigned directly, and specialists receive the necessary details immediately.

The implementation of Resolver’s incident management software has optimized DHL’s ability to manage and respond to security incidents across its operations. By centralizing data, improving workflows, and providing valuable analytical tools, the solution has contributed to greater operational efficiency and confidence within DHL’s security team.

Both DHL and Resolver look forward to continuing their collaboration, with the platform’s scalability supporting DHL’s future growth and helping the company maintain its commitment to high security standards and operational excellence.