How Metro Supply Chain gained visibility into lost time incidents
Asaf Levy has been Metro Supply Chain’s Director of Security and Loss Prevention for over eight years. His team operates across a national network, with analysts covering territories stretching from Manitoba to Vancouver. At that scale, usability matters. After implementing Resolver, a new hire was able to navigate the platform on his own within weeks — drilling down by territory, filtering by site, pulling exactly what he needed. The search function changed how the team works. Type in a location or a name and Resolver breaks it down by report, incident, or location.
The bigger shift was at the organizational level.
Pulling lost time incident records used to be difficult. Now Levy’s team uses Resolver to track their Lost Time Injury Frequency Rate, benchmark it against industry standards, and set KPI targets for operations. Going to the board used to require compiling data manually. Now it’s straightforward. Levy also points to something that takes time to see. Four years in, the data plateaued — enough incidents logged, enough team adoption, enough culture built around the system. That’s when Resolver started reflecting a true picture of the organization.
