Why Mount Sinai has better documentation and visibility for hospital leadership
Mount Sinai Hospital, part of Sinai Health in Toronto, runs an academic health sciences centre across multiple sites along University Avenue. Peter Wong, Supervisor of Security Systems and Fire Life Safety, is part of the team responsible for monitoring the incidents that come through a hospital environment, including fire-related events and security situations. Upgrading to Resolver, Wong says, was a significant change for how his team tracks those incidents, with proper documentation and timing built into the reporting process.
That documentation matters beyond the security team itself. Incidents significant enough to draw attention from hospital leadership now feed into the analytics the C-suite uses for its own reporting, giving the organization a clearer picture of what’s happening without the security team having to compile that information separately.
Wong also points to how the system fits into daily workflow. Once activity information is logged, moving into an incident report is straightforward — something he describes as intuitive and streamlined. For other security teams considering Resolver, his takeaway is practical: it simplifies day-to-day input and recordkeeping, while building a record that’s useful for future reports and investigations.
