The Challenge? Inefficient and Unreliable Manual Processes
The Investigations and Reporting Program Manager:
- Manages the complete lifecycle of incident response workflows
- Quantifies the value of incidents by risk and reputational damage and people/asset loss.
- Governs the actions, rules, and thresholds to restore normalcy after incidents have taken place. For example, what happens after they find a counterfeit check? That incident type has a dollar amount associated with it and an owner. The owner needs to be notified as soon as it’s reported to share relevant information with appropriate stakeholders.
- Handles the remediation to prevent additional incidents and moves the incident through the process to make sure that all relevant parties are aware.
On the team level, they are looking for ways to prevent future occurrences and capture and report all incidents to prepare in advance if they get audited.
“We were using pen, paper and a radio. There was no real accountability for who was going where or for making sure that everything that needed to get done, was getting done. Notes weren’t being captured until the officers came back and documented the incident, and sometimes that didn’t even happen.”
Without a consistent way of keeping track of the incidents and events across their various locations, the security team could not draw meaningful conclusions. It was missing out on potential information that could negatively impact the organization.
They knew it was time to implement a more structured system to reduce the risk and decrease the frequency and severity of incidents in their organization.
“In our business, protecting our customers and employees is the highest priority. Nothing motivates a person towards violence more than their finances. We needed to proactively identify people, locations and behaviours that threaten our stakeholders. In addition to the other daily incidents we are concerned with — crime, fraud, insider threats, etc., we knew it was time to invest in a more effective way of managing our security efforts.”
That’s when they found Resolver.