How NISA’s risk management team brought risk initiatives into one place
NISA Investment Advisors focuses on operational risk and business continuity. For a lean risk team, the tooling has to work because when it doesn’t, the gaps show up in the program itself. Jenny Donnelly, who is part of NISA’s Risk Management Team, explains that, before Resolver, certain risk initiatives weren’t being tracked the way they needed to be. There was no centralized place to manage them, so people worked around the tool instead of through it.
Building that infrastructure in at implementation changed how the team operates. Risk initiatives, workflows, and data all sit in one place now, applied enterprise-wide. Donnelly’s team knows what’s being tracked, where things stand, and what needs attention, without having to piece that picture together from multiple sources. Adoption was a real consideration going in. Donnelly’s team needed a clean interface — something users would actually engage with rather than work around. Resolver’s UI fit that. The workflows could be configured to match how NISA operates without adding complexity when inputting data.
Donnelly’s watching AI pick up speed in the risk world, and she thinks the opportunity for risk teams is significant. A lot of what her team does is data analysis and trend analysis, which currently means building filters, running reports, working through it manually. AI getting to those answers faster will allow her team to act on them sooner. That frees up their time to focus on what those analyses are actually meant to produce: better judgment on the risks that need it.
Discover how Resolver uses AI to streamline regulatory change management.
