Three months later, when asked if Resolver’s Implementation & Deployment Program for Perspective achieved OntLA’s objectives, McGowan happily replies: “For sure. I couldn’t have asked for anything better.”
Though OntLA’s Perspective users certainly had to negotiate a sharp learning curve to move from IRIMS, a twenty-year old software program, to Perspective, a cutting-edge Incident Reporting & Investigation Management system, McGowan believes they are getting accustomed to the program:
“Since we started, I think we’ve reported upwards of 600 incidents already. Now that we’re a few months in and our users are becoming familiar with the different layout, the transition seems to ease day by day.”
Overall, McGowan finds Perspective far more user-friendly and intuitive than IRIMS. He particularly appreciates Perspective’s ease of administration and finds the security layers simple to set up, apply and modify: “I could even tell someone how to do it over the phone if they had administrative rights.”
Further, McGowan believes that Perspective offers OntLA more analytical options than IRIMS did. The organization will soon be using Perspective Visual Analysis, a product that generates visual representations showcasing the links between incidents, items, persons, organizations and vehicles:
“The biggest challenge for us in reporting incidents is to ensure that we enter as many critical details as possible to maximize the information output from Visual Analysis. Visual Analysis is a great product. The ability to show a timeline or graph that clearly outlines the nature of an incident or multiple incidents that are all related is a valuable tool, and the use of Visual Analysis for presentation purposes brings life to the information on the page.”
Not only do Perspective’s analytical and reporting options help managers grasp the nature of incident activity at OntLA, but the hard numbers and statistical information generated from Perspective also demonstrate the value of their Security Service. As McGowan explains:
“It translates the vital services we provide into statistical data that justifies and supports us operationally, as well as in the boardroom, when looking for new budgetary considerations.”
With Perspective, OntLA is able to detect patterns in incident activity, predict issues with annual events, identify associations between known individuals and potential incident involvements, and even track court cases. Perspective provides the information they need to effectively respond to incident activity and improve their security operations. Explains McGowan:
“Our members can log onto Perspective whenever they want and read any occurrence to better educate themselves—not only on events that have happened here in the past, but things that are coming up in the future. Education and knowledge are the key benefits of this software for us. If you take the time to input the proper information, it’s a great educational tool.”
And on top of all this, McGowan appreciates Resolver’s commitment to creating software solutions that are clientdriven. McGowan regularly polls OntLA’s Perspective users for suggestions for program improvement and forwards their ideas on to Resolver for consideration in future Perspective releases. He is enthusiastic about this process, exclaiming: “If we get one of our suggestions in there, it just makes Perspective more like our own.”
When asked if he would recommend Perspective to others seeking an industry-leading Incident Reporting & Investigation Management system backed by solid customer service and support, McGowan responds: “I would and I already have.”
