Humber Polytechnic’s admins find answers instantly, without filing a support ticket
Adnan Salam is Assistant Manager of Public Safety at Humber Polytechnic, where his team handles incident reporting, dispatch, risk management, and case management across the institution’s campuses. Before bringing those functions together, each ran as its own tool. With Resolver, Salam says, everything now sits on one centralized platform, which makes it easier for the team to track trends and patterns and to communicate and coordinate in real time. That same data feeds into the conversations Salam’s team has with leadership, giving them a clearer way to present what’s happening across campus.
Salam describes Resolver as scalable and insight-driven, built for teams that want to move past basic incident logging into more proactive incident management. That shift, he says, doesn’t require his team to become IT experts to make it work.
The platform’s day-to-day usability stood out to Salam as well. He calls the admin-side resources “Resolver University” — rather than filing a support ticket for every question, he can search for a tag and find the answer directly, cutting down on back-and-forth for routine issues.
Humber also runs an online reporting tool that lets anyone in the Humber community submit an incident report directly. Salam’s team has been testing Resolver’s AI feature for about a month, with plans to extend it to that same community-facing tool. The goal: let AI handle incoming questions so his team isn’t fielding every one of them directly, freeing up time for the work that actually needs a person.
