In this customer spotlight, Resolver’s Darren Reeves chats with Michael Bird, Corporate Security Manager at Flex-N-Gate to learn about their physical security successes using Resolver’s Security Incident Management Software. From outdated systems to inefficient incident reporting, learn how Resolver provided a modern, integrated solution that transformed this leading automotive parts manufacturing company’s corporate security operations.
Security incident management challenges faced by Flex-N-Gate
When we first connected with Flex-N-Gate, their security team was facing significant hurdles. Incident reporting was a slog, and they were concerned about potential vulnerabilities in their setup.
- Outdated System: Their previous system was clunky, slow, and not user-friendly, hindering effective incident management. “Our old system had […] physical counting — line by line on the screen — to determine numbers,” said Bird.
- Security Vulnerabilities: Identified potential vulnerabilities in their existing setup, necessitating a more robust solution.
- Integration Needs: Required a solution that could integrate multiple security responsibilities into a single, cohesive system.
How Flex-N-Gate utilized Resolver’s Incident Management Solutions
Flex-N-Gate knew they required a modern, integrated platform to manage security incidents effectively. They turned to Resolver for its modern, user-friendly interface and comprehensive features, designed to meet the demanding needs of physical security incident management:
- Modern Interface: Resolver’s software offers a sleek, intuitive user experience, making it easier for security personnel to manage incidents efficiently.
- Integration Capabilities: Consolidate various security responsibilities into one system, enhancing overall operational efficiency.
- Cutting-Edge Technology: Stay ahead with Resolver’s constant updates and focus on the latest security advancements.
Resolver’s Security Risk Management Software provided Flex-N-Gate with a comprehensive solution to their security challenges. Resolver changed the way Flex-N-Gate approached security, allowing them to gather and share data, providing greater situational awareness across their footprint so they could communicate to stakeholders in a timely manner. “All of those things have been immensely beneficial,” Bird said, “And just the user experience: officers are happier”.
By enhancing threat detection, streamlining communication, and improving security incident reporting efficiency, Resolver enabled Flex-N-Gate to stay at the cutting edge of security technology.
Key benefits of Resolver’s Security Risk Management solutions
Implementing Resolver’s Security Incident Management solutions has yielded significant benefits for Flex-N-Gate. The organization has experienced increased efficiency in their incident reporting processes, saving valuable time and resources. Additionally, the ability to generate custom reports and dashboards has provided greater visibility into their security posture, allowing them to make more informed decisions.
- Cost Savings: Significant reduction in time and money spent on managing security incidents.
- Improved Efficiency: Faster security incident reporting and response times, with automatic notifications and integrated spell-checking.
- Situational Awareness: Enhanced understanding of global security risks, allowing for better resource allocation and decision-making.
Perhaps most importantly, Flex-N-Gate’s security personnel have embraced the new system, with overwhelmingly positive feedback on the user experience.
Future Plans and Recommendations
As Flex-N-Gate continues to boost their physical security measures, they see Resolver as a strategic partner in their ongoing efforts to enhance manufacturing security. They are exploring additional modules and applications to further streamline their security processes and enhance their overall risk management.
“Resolver definitely stays ahead of all the things that we want you to stay ahead of, and has a variety of tools we didn’t even discuss today,” said Bird, “we do continue to see a very strong relationship with Resolver in the future.”
Enhance your corporate security strategies and outcomes with Resolver’s Security Incident Management solutions. Request a demo today!
