3 Business Continuity Gaps for Corporate Security Teams to Address

Five projects that corporate security teams should undertake to contribute to an organization's overall business continuity plans.

Will Anderson
June 6, 2024 · READ

Remember 2020? Corporate security teams became very busy working on business continuity and disaster recovery plans, assisting the workforce in the move to remote work, and keeping sites secure in the face of additional (and, particularly in healthcare — extreme) disruption.

Corporate security teams have evolved significantly since the onset of the COVID-19 pandemic. As we now navigate hybrid work and the move back to shared physical spaces, it’s essential to revisit and refine business continuity plans to address new emerging threats and optimize operational resilience. Here are three critical projects that enhance business continuity for corporate security teams to implement, contributing to organizational resilience and overall business continuity plans.

1. Process documentation and refinement

Proper documentation of critical processes and workflows is fundamental for effective business continuity and corporate security teams need to take a more active role in the maintenance of them. Are your documents up-to-date? How accessible are they to your team and key stakeholders?

Many companies, including Resolver, use company wikis to help make updating process documents easier. Wikis can be kept open for anyone to update or at least visible to the rest of the organization so that employees can point out discrepancies or errors. Due to the flexible nature of wikis, it is also helpful to be able to track all the changes that are being made in case an improper change has been made.

Best practices for process documentation:

Regular updates: Review and update process documents at least quarterly to ensure they reflect the latest procedures and organizational changes.
Accessible platforms: Utilize centralized documentation tools like Confluence, SharePoint, or company wikis. These platforms facilitate easy updates and ensure team-wide visibility.
Change tracking: Implement version control to track changes and maintain document integrity. This ensures that all modifications are logged, and any errors can be traced and corrected quickly.

Documented process greatly helps with onboarding and improves the clarity between teams, thereby improving collaboration. In the time of a crisis, having a clear place to go to see what should happen is a lifesaver.

Key elements you may want to include:

  • Process flows
  • Role and job descriptions
  • System manuals
  • Standard Operating Procedures
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2. Data audit and clean-up

There are a lot of causes for poor data quality including lack of front-line training, inconsistent naming conventions, overly complex or unintuitive systems, and lack of time or oversight. No matter how you get there, everyone can benefit from better quality data. Reviewing your data for impact and cleaning up what’s not working is important for business continuity for corporate security teams. 

Think about whether or not there are ways to streamline the number of system fields and incident categories your system has. If you don’t need to capture all this information and the data doesn’t help your team make better decisions, then think about removing some of these fields. We’ve found that the more information you ask for from the person responsible for inputting the data, the less diligently it will be recorded. If you can’t answer the question “What do we use this data for?” then you should think about simplifying.

Security data improvement strategies:

Streamline system fields: Evaluate and reduce the number of required data fields to simplify data entry. This helps in maintaining data accuracy and reducing the burden on front-line staff.
Front-line training: Regularly train staff on proper data entry practices. Ensure that they understand the importance of data accuracy and consistency, especially for critical information like security incident capture.
Simplification: Remove fields that do not contribute to decision-making. If you can’t answer, “What do we use this data for?”, it’s time to reassess its necessity.
Effective data management ensures that the information you rely on is accurate and actionable, improving the overall efficiency of your security operations.

3. Analytics and reporting

While in-application reporting tools are useful for daily operations, they often fall short in providing comprehensive insights. Investing in advanced Business Intelligence (BI) solutions can help security teams analyze data more effectively. Resolver’s business intelligence dashboards are a prime example of such tools, offering robust analytics and reporting capabilities. See our corporate security dashboards in action here.

Some data points that security teams should be examining include see how incident volumes vary by region, location, or even time of day. See if you can find correlations between location and incident types and then find think about ways to mitigate the issue.  If you do site audits, is there a correlation between audit scores and incident numbers? What about by reporter? Is there a difference between the number of incidents reported by people that should have roughly the same numbers? Particularly, if you notice that there is a big difference in the mundane incident types, like slip and falls, that may highlight a data entry gap.

Security analytics focus areas:

Incident analysis: Examine how security incident volumes vary by region, location, and time of day to identify patterns and hotspots. This helps in deploying resources more effectively and anticipating potential risks.
Correlation studies: Investigate correlations between different types of incidents and specific locations or times. For example, is there a connection between audit scores and incident numbers?
Reporter analysis: Assess discrepancies in security incident reporting among staff. Significant differences in reporting mundane incidents like slip and falls may indicate data entry gaps. See how one supply chain company saw a 783% increase in incidents reported since adopting Resolver, leading to better policies to address common issues.

By focusing on these three data and information sharing projects, corporate and physical security teams can significantly enhance their business continuity plans. Ensuring up-to-date documentation, accurate data management, and leveraging advanced analytics tools will make your organization better prepared for any disruptions, no matter what comes next.

Want to learn more about Resolver's software for corporate security professionals? Request Your Demo Now

Originally published on April 2, 2020, this content has been updated for data and content relevancy.

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