Subprocessors
The following is a list of subprocessors that Resolver uses:
Infrastructure Subprocessors
Resolver uses the following organizations to process personal data or provide other infrastructure that helps with delivery of the Resolver software:
| Entity Name | Purpose | Entity Country |
|---|---|---|
| Amazon Web Services, Inc. | Cloud service provider | Global, with data residency as specified in an Order Form |
Service Specific Subprocessors
We work with other third-parties to provide specific functions or features within the Resolver Software and to manage our business. These providers may have access to relevant personal information (both in an identifiable and anonymous manner) in order to provide their relevant functions. The use of information is limited to the specific purposes we’ve detailed below:
| Entity Name | Purpose | Entity Country |
|---|---|---|
| Pendo.io Inc. | Cloud-based product engagement services | United States |
| Infobip Ltd. | Cloud-based SMS aggregator | England |
| ZenDesk, Inc. | Cloud-based customer support services | United States |
| Salesforce.com, Inc | Cloud-based customer support services | United States |
| Slack Technologies, Inc | Cloud-based communication services | United States |
| Aha! Labs Inc. | Cloud-based customer support services | United States |
| Hotjar Ltd | Cloud-based marketing automation services | United States |
| Cloud-based marketing automation services | United States | |
| Capterra Inc. | Cloud-based marketing automation services | United States |
| Bing (Microsoft Inc.) | Cloud-based marketing automation services | United States |
| G2 Crowd, Inc. | Cloud-based marketing automation services | United States |
| LinkedIn Corporation | Cloud-based marketing automation services | United States |
| Marketo, an Adobe company | Cloud-based marketing automation services | United States |
| Kinsta Inc. | Managed Server Hosting Provider | United States |
| Workato, Inc. | Cloud-based integration and workflow automation services. | United States |
Resolver Affiliates
| Entity Name | Purpose | Entity Country |
|---|---|---|
| RI 2016 Limited | Technical support services | New Zealand |
| Agilance India Private Limited | Technical support services | India |
| Kroll Global Solutions Inc. | Technical support services | Philippines |
| Resolver Software Limited | Technical support services | United Kingdom |
| Resolver BCP LLC | Technical support services | United States |
| Resolver USA Inc. | Technical support services | United States |